Customer Service Representative
About the job
- Strong communication skills.
- Ability to handle a variety of customer situations with enthusiasm and tact.
- High school education.
- Serve as a key contact and liaison for customers to ensure their total satisfaction.
- Interact with customers on an ongoing basis, entering orders, handling requests, and providing support in a timely, professional, and courteous manner.
- Ensure every customer experience is top-notch in quality.
- Handle incoming and outgoing customer calls and written correspondence in a professional and timely manner, ensuring follow-up on all customer issues.
- Take an active role in selling Graybar goods and services on inbound calls.
- Provide support on product selection and application.
- Coordinate customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims.
- Some retail or counter sales experience.
- A two-year or four-year degree.
About the company
Graybar is a large distributor and supply chain manager in North America that provides electrical supplies, lighting, automation and control systems, and data networking products to industrial, commercial, and government customers. It buys products from manufacturers and resells them to end users, adding services such as inventory management, logistics, technical support, and consulting to help clients streamline operations and reduce energy use. The company differentiates itself through its employee-ownership culture, established relationships, and broad services that support customers across multiple sectors. Its goal is to help businesses run more efficiently by ensuring a steady supply of high-quality products and value-added services that optimize procurement and energy performance.
Company Size
5,001-10,000
Company Stage
Debt Financing
Total Funding
$1.5B
Headquarters
Clayton, Missouri
Founded
1869
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Simplify's Take
What believers are saying
- Q1 2026 sales rose 12.4% to $3.3 billion, a company record.
- Net income jumped 40.6% to $141.9 million, Graybar’s highest quarterly profit.
- Samson closed in August 2026, expanding Northeast reach after Broken Arrow and American Electric.
What critics are saying
- Redact listed Graybar on October 1, 2026, threatening customer, supplier, and employee data.
- Three 2026 acquisitions stretch integration teams across Samson, American Electric, and Broken Arrow.
- A major breach or failed integration erodes contractor trust and damages 2027 renewals.
What makes Graybar unique
- Employee ownership and the renewed Voting Trust Agreement align Graybar managers with long-term returns.
- Graybar’s 355-plus North American facilities provide dense local coverage and rapid delivery.
- Graybar preserves acquired brands, teams, and suppliers, reducing customer churn after deals.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Hybrid Work Options
401(k) Retirement Plan
401(k) Company Match
Profit Sharing
Employee Recognition Program
Growth & Insights and Company News
6 month growth
↑ 3%1 year growth
↑ 3%2 year growth
↑ 3%Ransomware Group Redact hits: Graybar Electric Company, Inc. HookPhish team Summary. In the latest cybersecurity news, Graybar Electric Company, Inc. - an organization based in US - has fallen victim to a ransomware attack conducted by the group Redact. This data breach, discovered on Oct 1, 2026, 12:55 UTC, underscores the increasing need for proactive cybersecurity defenses as HookPhish continue through 2026. Incident report. | Target Organization | Graybar Electric Company, Inc. | | Threat Group | Redact | | Summary | Sector: Electrical Equipment | Revenue: $11B USD | | Date of Breach | Oct 1, 2026, 12:55 UTC | | Discovery Date | Oct 1, 2026, 12:55 UTC | | Region | US | | Business Sector | Manufacturing | How to reduce your ransomware risk. Most ransomware intrusions start with a stolen password or a phishing email. A few proactive steps sharply cut your exposure: * real-time breach alerts - close the gap attackers exploit. * phishing simulations - close the gap attackers exploit. Disclaimer. HookPhish does not engage in the exfiltration, downloading, taking, hosting, viewing, reposting, or disclosure of any stolen information. All breach data reported here is sourced from publicly available threat intelligence feeds for awareness purposes only.
Graybar names Vice President - Human Resources. ST. LOUIS, Mo. - Graybar, a leading distributor of electrical, industrial, automation and connectivity products and provider of related supply chain management and logistics services, announced that Michelle K. Reckelhoff has joined the company as Vice President - Human Resources. In this role, Reckelhoff will provide strategic leadership for Graybar's HR centers of excellence, including people operations, total rewards, talent attraction and talent management. She will also work across the organization to drive continuous improvement of Graybar's HR systems, platforms and processes. Reckelhoff brings extensive experience to this role, including more than 20 years with Caleres, where she most recently served as Senior Director, Human Resources Business Partnerships. In 2022, she was recognized by the St. Louis Business Journal with the HR Award, which honors individuals driving workplace excellence and innovation in the St. Louis region. She holds a bachelor's degree in organizational studies from Fontbonne University and is a SHRM-Senior Certified Professional. "As we transform Graybar for the future, our people and our employee ownership culture remain vital to our success," said Beverly Propst, Senior Vice President - Human Resources at Graybar. "I am confident Michelle will provide the leadership, vision and innovative thinking to ensure our HR strategy supports our business priorities, so our people and our company will continue to thrive."
Graybar to buy NJ's Samson Electrical. The acquisition of Samson Electrical Supply marks Graybar's third purchase in 2026. July 23, 2026 Graybar, Electric, St. Louis, MO, plans to purchase New Jersey-based Samson Electrical Supply, with an expected close date in early August. Founded in 1949, Samson Electrical Supply, South Plainfield, NJ, sells electrical equipment such as lighting solutions, power distribution equipment and MRO support for commercial, industrial, residential, institutional and utility customers. As a subsidiary of Graybar, the company will continue to operate under the Samson Electrical Supply name with the same team and suppliers. The Samson Electrical Supply purchase marks Graybar's third acquisition in 2026. The company also acquired American Electric Supply, Corona, CA; and Broken Arrow Electric Supply, Broken Arrow, OK. Graybar is ranked #3 in Electrical Wholesaling's 2026 Top 100 Distributors listing with $12.9 billion in sales. Electrical Marketing. To continue reading, and become an exclusive member of Electrical Marketing, get access today! Access to all content on the Electrical Marketing site. View critical Electrical industry data like the Electrical Price Index, Construction Project Data by Geography, Electrical Sales Estimates. Have you already paid for access to all Electrical Marketing content? For Full Electrical Market Intelligence - Sales Potential, Projects & the Electrical Price Index.
Graybar, a leading US distributor of electrical and industrial products, has appointed Michelle Reckelhoff as vice president of human resources. In her new role, Reckelhoff will lead Graybar's HR functions, including people operations, rewards, talent attraction and management. Reckelhoff brings over 20 years of experience from Caleres, where she served as senior director of human resources business partnerships. She received the St. Louis Business Journal HR Award in 2022. She holds a degree in organisational studies from Fontbonne University and is a SHRM-Senior Certified Professional. The Fortune 500 company operates more than 355 distribution facilities across North America and is one of the continent's largest employee-owned firms.
Graybar to acquire Samson Electrical Supply. Jul 17, 2026, 11:26 ET ST. LOUIS, July 17, 2026 /PRNewswire/ - Graybar, a leading distributor of electrical, industrial, automation and connectivity products and provider of related supply chain management and logistics services, has entered an agreement to purchase New Jersey-based Samson Electrical Supply, with an expected close date in early August. Founded in 1949, Samson Electrical Supply is a leading electrical distributor located in South Plainfield, N.J. The company offers a comprehensive range of electrical products, lighting solutions, power distribution equipment, and MRO support for commercial, industrial, residential, institutional and utility customers. As a subsidiary of Graybar, the company will continue to operate under the Samson Electrical Supply name with the same team and suppliers. "Samson Electrical Supply is a highly regarded company with a strong customer focus and deep roots in New Jersey," said Kathleen M. Mazzarella, chairman, president and chief executive officer of Graybar. "This acquisition expands Graybar's presence in the region and enhances our ability to serve customers. We look forward to welcoming the Samson team to Graybar and working together to achieve success." "Samson and Graybar share a long-term commitment to our customers, employees and suppliers," said Michael Cohen, president of Samson Electrical Supply. "Joining Graybar allows us to preserve the values that have defined Samson for generations while providing access to additional resources, capabilities and growth opportunities. We are excited about what this means for the future of our company, our employees, and those we serve." Graybar's acquisition of Samson Electrical Supply is the company's third acquisition of 2026, following the acquisitions of Broken Arrow Electric Supply in March and American Electric Supply in May. Graybar, a Fortune 500 corporation and one of the largest employee-owned companies in North America, is a leader in the distribution of high quality electrical, industrial, automation and connectivity products and specializes in related supply chain management and logistics services. Through its network of more than 355 North American distribution facilities, it stocks and sells products from thousands of manufacturers, helping its customers power, network, automate and secure their facilities with speed, intelligence and efficiency. For more information, visit www.graybar.com or call 1-800-GRAYBAR. Media Contact: Tim Sommer (314) 578-7672 SOURCE Graybar