Veterinary Assistant / Veterinary Receptionist

Veterinary Assistant / Veterinary Receptionist | $18–$22/hour
Location: Nashua, NH
Schedule: Full-Time | Four 10-hour shifts
Compensation: $18–$22/hour, based on experience

Ethos Veterinary Urgent Care in Nashua, NH is hiring a Veterinary Assistant / Veterinary Receptionist to support both our patients and clients. This hybrid role is a great opportunity for someone who enjoys working with animals and people and wants to build hands-on veterinary skills while being part of a collaborative urgent care team.

Veterinary Assistant experience is welcome, but it is not required. If you bring a strong work ethic, reliability, a willingness to learn, and a genuine interest in veterinary medicine, we are open to training the right person.

Compensation

• $18–$22/hour, based on experience

Full-Time Benefits

• CSR Certificate Program!
• Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
• Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
• 16-Week VTNE Study Group
• Professional Development Assistance
• PTO
• Employee Referral Bonuses + 50% Employee Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program

Schedule

• Full-time schedule consists of four 10-hour shifts
• Weekends and holidays included
• Urgent Care hours of operation: Monday–Sunday, 8:30 a.m.–8:30 p.m.

Responsibilities as a Veterinary Receptionist

• Welcome clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate clients about hospital services and practices
• Process client check-ins promptly and efficiently
• Schedule and check in appointments while responding to client requests
• Process patient admissions and discharges accurately and schedule follow-up appointments as needed
• Prepare invoices and process payments accurately
• Answer multiple phone lines promptly and professionally and direct calls appropriately
• Assist with administrative responsibilities, including scanning, faxing, and emailing
• Provide a high level of client service while supporting pets and their families during urgent veterinary visits
• Collaborate closely with the medical team to support an efficient, compassionate client and patient experience

Responsibilities
As a Veterinary Assistant, you will work closely with our doctors and Veterinary Technicians to keep patient care and appointments moving efficiently.

• Obtain and report patient vitals
• Assist with prioritizing patient treatments and communicating care needs
• Serve as an intermediary between the doctor and client for non-essential communication
• Collect and summarize detailed patient histories following triage by Veterinary Technicians
• Communicate treatment needs between doctors and Veterinary Technicians, including blood draws and procedures
• Assist with basic animal restraint and safely read animal behavior
• Prepare for and assist Veterinary Technicians and doctors with patient care
• Assist with radiographs and other common urgent care procedures
• Support hospital cleaning, organization, and patient-care readiness
• Handle prescription requests, client callbacks, lab work entries, and other patient-related administrative needs
• Help keep appointments and daily hospital workflow on track

Qualifications of a Veterinary Receptionist

• One year of customer service experience preferred; we are willing to train the right candidate
• Comfortable working in a fast-paced, highly collaborative environment
• Commitment to developing positive, long-term relationships with colleagues, clients, and the community
• Detail-oriented with strong organizational and time management skills
• Strong communication and customer service skills
• Comfortable managing multiple priorities while maintaining accuracy and professionalism
• Fluent English speaking and reading skills required

Qualifications of a Veterinary Assistant

• High school diploma or equivalent required
• Candidates from vocational co-op programs will be considered
• Ideally 6 months of experience working in a veterinary hospital setting
• Basic animal restraint skills and an ability to recognize and respond appropriately to animal behavior
• Comfortable supporting Veterinary Technicians and doctors in a hands-on clinical environment
• Strong communication, organization, and teamwork skills
• Fluent English speaking and reading skills required

About the Hospital
Veterinary Urgent Care serves as a vital bridge between primary care and emergency services. We are committed to providing top-notch medical care for pets in their time of need.

Our clinic is specially equipped with state-of-the-art technology, including point-of-care ultrasound for guided cystocentesis, an in-house lab, and digital radiography (x-rays). Our highly skilled medical team is ready to treat dogs and cats suffering from a variety of non-life-threatening conditions, such as:

• Ear issues
• Limping and scooting
• Hot spots
• Tooth and nail-related injuries
• Coughing and sneezing
• Allergic reactions
• Minor injuries requiring stitches
• Vomiting, diarrhea, and not eating

Veterinary Urgent Care does not provide 24-hour emergency care. We are not equipped to handle patients in life-threatening conditions. Patients experiencing any of the following are directed to a 24-hour emergency veterinary hospital:

• Difficulty breathing
• Major trauma
• Ingestion of toxic substances
• Seizures
• Inability to urinate

Surrounding Areas
Located in Nashua, NH, our hospital attracts talented veterinary professionals from throughout Southern New Hampshire, Northern Massachusetts, and the surrounding region, including:

• Hudson, NH & Merrimack, NH
• Hollis, NH & Amherst, NH
• Milford, NH & Litchfield, NH
• Londonderry, NH & Derry, NH
• Manchester, NH & Bedford, NH
• Windham, NH & Salem, NH
• Pelham, NH & Tyngsborough, MA
• Chelmsford, MA & Lowell, MA
• Dracut, MA & Westford, MA
• Groton, MA & Pepperell, MA
• Tewksbury, MA

Considering Relocating?
Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community.

About Ethos Veterinary Health
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.
Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.
Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.
At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.