Veterinary Assistant / Veterinary Receptionist
$18 - $22/hr+ Employee Referral Bonus
Entry
Nashua, NH, USA
In Person
Medical, Clinical & VeterinaryVeterinary Professionals, Clinical Support & Patient Administration
About the job
Requirements
- Veterinary Assistant experience is not required; candidates must be willing to learn, reliable, and interested in veterinary medicine.
- One year of customer service experience is preferred, but candidates without it may be trained.
- Candidates must be comfortable working in a fast-paced, collaborative environment and developing positive long-term relationships with colleagues, clients, and the community.
- Candidates must be detail-oriented and have strong organizational and time-management skills.
- Candidates must have strong communication and customer-service skills and manage multiple priorities accurately and professionally.
- Fluent English speaking and reading skills are required.
- A high school diploma or equivalent is required for the Veterinary Assistant duties.
- Candidates from vocational co-op programs will be considered.
- Six months of veterinary hospital experience is ideally desired for the Veterinary Assistant duties.
- Candidates must have basic animal restraint skills and be able to recognize and respond appropriately to animal behavior.
- Candidates must be comfortable supporting Veterinary Technicians and doctors in a hands-on clinical environment.
- Candidates must have strong communication, organization, and teamwork skills.
Responsibilities
- Welcome clients in a friendly, helpful, and compassionate manner.
- Prepare and review documents and medical records accurately and completely.
- Educate clients about hospital services and practices.
- Process client check-ins promptly and efficiently.
- Schedule and check in appointments while responding to client requests.
- Process patient admissions and discharges accurately and schedule follow-up appointments as needed.
- Prepare invoices and process payments accurately.
- Answer multiple phone lines promptly and professionally and direct calls appropriately.
- Perform administrative tasks, including scanning, faxing, and emailing.
- Provide client service while supporting pets and their families during urgent veterinary visits.
- Collaborate with the medical team to support an efficient, compassionate client and patient experience.
- Work closely with doctors and Veterinary Technicians to keep patient care and appointments moving efficiently.
- Obtain and report patient vitals.
- Assist with prioritizing patient treatments and communicating care needs.
- Serve as an intermediary between the doctor and client for non-essential communication.
- Collect and summarize detailed patient histories following triage by Veterinary Technicians.
- Communicate treatment needs between doctors and Veterinary Technicians, including blood draws and procedures.
- Assist with basic animal restraint and safely read animal behavior.
- Prepare for and assist Veterinary Technicians and doctors with patient care.
- Assist with radiographs and other common urgent care procedures.
- Support hospital cleaning, organization, and patient-care readiness.
- Handle prescription requests, client callbacks, lab work entries, and other patient-related administrative needs.
- Help keep appointments and daily hospital workflow on track.
Desired Qualifications
- One year of customer service experience is preferred.
- Six months of experience working in a veterinary hospital setting is ideally desired.
About the company
Ethos Veterinary Health operates a nationwide network of more than 140 specialty and emergency veterinary hospitals across North America. It brings together over 1,500 specialized veterinarians who treat nearly 2 million pets each year. Hospitals in the network share advanced diagnostic tools and apply a scientific, evidence‑based approach to patient care, enabling collaboration across sites and access to specialized expertise. What makes Ethos different is the combination of a large, integrated network with deep specialty medicine and a focus on high-quality outcomes and professional collaboration, rather than isolated clinics. The company’s goal is to raise veterinary standards by delivering expert, evidence‑based care and to provide rewarding careers for veterinary professionals while advancing pet health.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Woburn, Massachusetts
Founded
2015
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Simplify's Take
What believers are saying
- VetRec reached 600 doctors and 900 staff by August 2026.
- Ethos opened 2026 ER Immerse recruiting across Texas, Florida, and California.
- Leslie Storms became president on December 1, 2025, restoring permanent leadership.
What critics are saying
- FTC order limits specialty acquisitions near rivals through 2032, capping roll-up growth.
- Leadership churn from Ryan Buck to Leslie Storms signals strategic instability in 2025.
- Sambolin litigation over hospital care keeps malpractice and reputational risk alive.
What makes Ethos Veterinary Health unique
- 140+ specialty and emergency hospitals give Ethos dense referral coverage.
- Ethos Discovery and clinical trials embed research into daily hospital operations.
- VetRec partnership adds enterprise AI recordkeeping across specialty and emergency workflows.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Health Savings Account/Flexible Spending Account
- Paid Vacation
- Paid Sick Leave
- 401(k) Retirement Plan
- 401(k) Company Match
- Wellness Program
- Flexible Work Hours