Full-Time

Onboarding Consultant I

Menu

Posted on 2/21/2025

Toast

Toast

5,001-10,000 employees

Technology platform for restaurant operations

Consumer Software
Fintech

Compensation Overview

$57kAnnually

Mid

Remote in USA

Candidates must be based in the US.

Category
IT Consulting
Consulting

You match the following Toast's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bilingual/Fluent in Spanish & English required, both written and verbal
  • 3 + years of experience in a role responsible for customer satisfaction and business operations
  • Success operating independently and navigating competing priorities in a constantly changing environment
  • Proven track record of success in meeting and exceeding goals
  • Excellent communication, organizational, and influencing skills
Responsibilities
  • Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Onboarding phase prior to Go-Live.
  • Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast - this includes management of specialty menus, modifications, and guest relationships.
  • Responsible for consulting with clients to determine configuration needs prior to go-live and communicate any unique needs to the project resources.
  • Observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project.
  • Leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
  • Manage several onboarding engagements simultaneously.
Desired Qualifications
  • 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
  • Experience with Salesforce CRM
  • Experience working in the tech industry or for a SAAS company
  • Training, teaching, or development experience

Toast provides a technology platform tailored for the restaurant industry, offering a range of products and services to help restaurants improve their operations and customer experiences. Its main product is an all-in-one point-of-sale (POS) system that includes features like mobile and online ordering, gift card management, detailed sales reporting, employee management, and customer relationship management (CRM). This integrated approach allows restaurants to minimize their dependence on third-party services, which can lead to cost savings. Unlike many competitors, Toast operates on a subscription model, charging restaurants a recurring fee while also generating revenue through transaction fees and hardware sales. The goal of Toast is to enhance the efficiency and profitability of restaurants, making it easier for them to succeed in a competitive market.

Company Size

5,001-10,000

Company Stage

IPO

Total Funding

$874.5M

Headquarters

Boston, Massachusetts

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Toast's expansion into hotel restaurant technology opens new market opportunities.
  • The launch of Toast Invoicing simplifies catering and wholesale order management for restaurants.
  • AI-powered tools enhance customer satisfaction and streamline restaurant operations.

What critics are saying

  • Increased competition from SpotOn could impact Toast's market share.
  • Integration challenges from acquiring Delphi Display Systems may affect operational efficiency.
  • Expansion into hotel technology may stretch resources, impacting core restaurant services.

What makes Toast unique

  • Toast offers a comprehensive, cloud-based POS system tailored for restaurants.
  • The platform integrates front-of-house, back-of-house, and guest-facing technologies seamlessly.
  • Toast's Marketing Suite uses AI for targeted campaigns and personalized guest experiences.

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Benefits

Peer Nominated Toastie Awards

Professional Development Reimbursement Program

Sabbatical

Unlimited Vacation & Flexible Work Hours

Medical, Dental, & Vision Coverage + Wellness Stipend

Commitment to Employee Wellness

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Business Wire
May 1st, 2024
Toast Launches Digital Storefront And Marketing Suites Designed To Make It Easier For Restaurants To Bring Guests In And Keep Them Coming Back

BOSTON--(BUSINESS WIRE)--Toast (NYSE: TOST), the all-in-one technology platform built for restaurants, today announced details for its Digital Storefront and Marketing Suites. Toast’s Digital Storefront Suite offers robust website and online ordering capabilities. Toast’s Marketing Suite marries marketing tools with automation technology. Together, the suites create a seamless digital hospitality experience for restaurants, integrate across the Toast platform, and allow restaurants to gather guest data from online and point-of-sale (POS) transactions. This data powers automated, targeted campaigns and custom-tailored guest experiences, fostering an engaging online environment that attracts guests and encourages return restaurant visits and repeat orders.“ Through innovations including our Toast Go® 2 handheld devices and Toast Mobile Order & Pay®, Toast technology has streamlined and transformed the on-site guest experience for restaurants of all sizes and types,” said Steve Fredette, President and Co-Founder of Toast. “ Our Digital Storefront and Marketing Suites extend that enhanced guest experience online using tools like Toast’s new AI-powered writing assistant, search engine-optimized websites and online menus, promotional offers, loyalty programs, and automated marketing campaigns that work together to draw guests in and keep them coming back.”Marketing automations in Toast’s Marketing Suite help save time and remove guessworkWhether increasing online orders or driving in-store visits, Toast’s Marketing Suite can help restaurant owners and operators reach their goals

Business Wire
Apr 11th, 2024
Toast Expands Commitment To Enterprise Brands With Launch Of Restaurant Management Suite

BOSTON--(BUSINESS WIRE)--Toast (NYSE: TOST), the digital platform built for restaurants, today announced the launch of its new Restaurant Management Suite. Powered by insights from more than 100,000 restaurant locations including hundreds of multi-unit brands like Caribou Coffee, Papa Gino’s & D’Angelo, Bar Louie, Nothing Bundt Cakes, and more, Toast’s Restaurant Management Suite provides enterprise brands with the data and insights, control and support, and integrations they need to better manage their businesses.“ To succeed in today’s competitive environment, enterprise operators need intuitive tools and readily available insights at the location and corporate levels to help them manage administrative complexity and make the right decisions as they grow,” said Steve Fredette, President and Co-Founder of Toast. “ The size and diversity of our customer base give Toast unique insights into what operational excellence and top-notch performance look like across the industry. With innovations like Benchmarking and improved tools like Multi-Location Management and Menu Manager and Publishing Center, Restaurant Management Suite is designed to help restaurants of any size, especially multi-unit brands, perform at their best and grow.”Advanced Restaurant Analytics Provides New Data and Insights Leveraging an AI-based Classification Tool to Enable Teams to Make Better Decisions Across LocationsAccording to a recent Toast survey, top challenges for operators include the administrative aspects of the restaurant business, including managing multiple service channels and locations, and interpreting guest data1. With Advanced Restaurant Analytics, restaurant brands can provide their teams with detailed data and insights to know what’s happening across their locations — and why — to make better business decisions. Advanced Restaurant Analytics provides greater clarity into a restaurant brand’s sales and menu performance, including location-level reporting and competitive benchmarking tools.Advanced Restaurant Analytics includes:Coming soon Benchmarking tool that will enable leaders to compare restaurant and menu category performance against aggregated data from Toast restaurants categorized and analyzed leveraging an AI-based classification tool

Business Wire
Mar 7th, 2024
Q4 Trends Report: Catering Orders Surge With New Digital Ordering Channels, Food Alcohol Insights Tipping Data

BOSTON--(BUSINESS WIRE)--Toast (NYSE: TOST), the all-in-one digital platform built for restaurants, today announced its Q4 2023 Restaurant Trends Report, providing insight into the overall state of the U.S. restaurant industry through an analysis of aggregated data from selected cohorts of restaurants and in select U.S. metropolitan areas on the Toast platform, which serves approximately 106,000 restaurant locations as of December 31, 2023. Read more details about our methodology below. This report looks into catering and large event transactions on the Toast platform, trends in 27 food types and nine alcohol categories, weekly tipping trends, and tips in all 50 U.S. States, from Q4 2023

Business Wire
Feb 21st, 2024
Caribou Coffee Selects Toast To Support Growing Coffeehouse Footprint

BOSTON--(BUSINESS WIRE)--Toast (NYSE: TOST), the digital technology platform built for restaurants, today announced an agreement with Caribou Coffee to implement Toast Enterprise Solutions across 500 initial coffeehouse locations in the United States. In addition to Toast point-of-sale (POS) terminals, Caribou Coffee will use Toast Payments, Kitchen Display Systems (KDS), and Multi-Location Management. Caribou Coffee has made significant progress in its retail expansion plan through company-owned development as well as its previously announced franchise program. To help support the brand’s growing coffeehouse footprint, Caribou Coffee sought a modern technology partner with a robust, scalable POS solution that would be easy to use for all stakeholders including company and franchisee operators and team members. Focused on maximizing speed of service while maintaining an enhanced guest and team experience, Caribou Coffee also wanted to ensure availability of key features to support guests like the ability to modify active orders and offer flexible payment options. “Caribou Coffee was founded over 30 years ago with a vision to bring personal service into the coffeehouse space

Business Wire
Feb 7th, 2024
Toast Restaurant Technology Selected By Choice Hotels As Brand Standard For Two Upscale Brands

BOSTON--(BUSINESS WIRE)--Toast (NYSE: TOST), the digital technology platform built for restaurants, today announced an innovative collaboration with Choice Hotels International (NYSE: CHH) to make its Toast for Hotel Restaurants technology a brand standard for two of Choice’s upscale brands, Cambria Hotels and Radisson. Toast is also a Qualified Vendor for Choice’s other brands. Cambria and Radisson will implement Toast technology as a brand standard by summer 2025 for Cambria and by the beginning of 2026 for Radisson properties. This collaboration is designed to help owners accelerate growth in their food and beverage programs and digitalize the guest experience for on-site dining. From tableside to in-room dining, the Toast for Hotel Restaurants platform will integrate with Cambria’s and Radisson’s property management systems (PMS) to power modern dining experiences for guests. The implementation will digitalize the guest’s food and beverage experience on property while streamlining food and beverage operations for hotel staff