Join a global team supporting LabX, a strategic laboratory software solution used by customers around the world.
As our business continues to grow, we are expanding our LabX Help team to support additional markets and provide technical expertise to users across Europe, Asia, Latin America, and other regions.
This is an excellent opportunity for someone who enjoys solving technical problems, working with IT systems, and collaborating with international teams and customers.
The internal job title visible on the contract will be: Technical Support Specialist LabX.
Your responsibilities:
- Provide technical support for the LabX software platform through a ticketing system, email, and online meetings.
- Analyze and resolve technical issues related to software installation, configuration, updates, and system performance.
- Troubleshoot application and infrastructure-related issues at L1/L2 support level.
- Investigate logs and diagnose system, connectivity, and networking problems.
- Analyze customer IT environments and system requirements.
- Recommend configuration improvements and best practices for customer environments.
- Cooperate with L3 support teams, Product Development, Quality, IT, and other global stakeholders.
- Participate in online meetings with customers and market organizations worldwide.
- Document findings, solutions, and quality-related issues.
- Maintain and expand the knowledge base and support documentation.
- Track, update, and monitor support cases to ensure timely resolution and communication.
✖️ About LabX
LabX is a laboratory software platform that integrates laboratory instruments into a single ecosystem. The solution supports instrument connectivity, database communication, system configuration, software licensing, and IT infrastructure requirements. Our team focuses on the technical and system-related aspects of the platform, helping customers ensure stable and efficient operation of their laboratory environments.
Interested?
Apply and become part of our growing global LabX Help team.
- Good command of English (minimum B2), with confidence in both written and spoken communication.
- Experience in technical support, application support, IT support, system administration, or a similar technical role.
- Understanding of Windows-based IT environments, Active Directory/LDAP, computer networks, and troubleshooting methodologies.
- Familiarity with log analysis, incident investigation, and problem-solving techniques.
- Strong analytical thinking and ability to diagnose and resolve technical issues.
- Excellent communication skills and ability to explain technical concepts to different audiences.
- Ability to work independently, prioritize tasks, and take ownership of customer issues.
- Customer-focused attitude with a proactive and solution-oriented mindset
- Familiarity with enterprise software, Windows Server administration, SQL databases, and application deployment.
- Experience in laboratory, scientific, or regulated environments.
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
- Contract of employment - umowa o pracę (we want you to join us for a long run ;))
- Possibility to work in an international environment with a multicultural team and have a big impact on employees engagement,
- Annual bonus,
- Hybrid work model (3 days of work from the office and 2 days of work from home),
- Medicover medical care with basic dental package,
- Possibility to extend medical care to the Damian Medical Center,
- Possibility to extend medical care to family members,
- Warta life insurance with possible extension for your family members,
- Festive benefits paid in April and December,
- Medicover sport card,
- Language courses,
- Paid employee referral program,
- Wellbeing activities*
- Fruity Wednesdays,
- Cultural events for employees and families,
- Space for your initiatives, charity & CSR actions,
- Supporting your development through a vast training offer,
- Discounts for meals and beauty products at the Business Park,
- Diverse and inclusive workplace.
- CV selection – we contact selected candidates,
- Phone screening with a recruiter (approx. 15 min),
- Initial interview with the Manager: format to be confirmed. It may be split into two shorter sessions—one via videoconference and one face-to-face.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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Legal Entity