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AXA

Global insurer offering life, property, casualty

Telephone Training Analyst

Corporate & Technical TrainingPosted on Nov 9
Full-timeMexicoNo salary listedIn-person

About the Job

Requirements

  • A completed bachelor's degree is required.
  • At least one year of experience and knowledge in developing and designing training materials and managing group development is required.
  • Intermediate proficiency with Microsoft Office is required.
  • Proficiency with training-content creation tools such as Synthesia, Canva, or Articulate 360 is required.

Responsibilities

  • Deliver training programs for new employees, ensuring their preparation and alignment with Contact Center requirements.
  • Ensure new employees have the tools, access, materials, and resources needed to participate in training and perform their activities correctly.
  • Monitor new employees' performance through evaluations, practical exercises, and call listening, and provide timely feedback to strengthen their competencies and address development areas before they join operations.
  • Design and deliver refresher programs for operations based on areas identified by Quality, operational results, and business needs; ensure employee participation, administer evaluations, and communicate results.
  • Track and report indicators for trained advisors, training evaluations, certification results, and performance after employees join operations.

About the Company

AXA

Global insurer offering life, property, casualty

AXA is a global insurer and asset manager that provides life, health, and property and casualty insurance, as well as related financial services. Its products work by customers paying insurance premiums in exchange for coverage against risks; AXA pools risk across many policyholders, prices premiums based on risk, and pays claims when events occur, while also offering investment and retirement products through its asset management arm. The company has grown through large acquisitions, giving it a wide geographic footprint and a diverse mix of personal, commercial, and specialty insurance offerings. This scale and breadth set AXA apart from many competitors, alongside a long history of strategic mergers that expanded its reach to customers around the world. AXA’s goal is to be a leading global insurer and asset manager, delivering financial protection and long-term value to customers and stakeholders.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1816

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