Northwell Health

Nonprofit health system in New York and Connecticut

Admin Scheduling Coordinator

Clinical Support & Patient AdministrationPosted on Nov 12

Full-time$21 - $25In-person

About the Job

Requirements

A high school degree or equivalent is required.
At least two years of experience in a medical office administrative role is required.
At least one year of experience with electronic medical record products or solutions is required.
Knowledge of medical records and HIPAA requirements, insurance carrier requirements, and electronic medical record systems is required.
Knowledge of Microsoft Excel, Word, Outlook, and other desktop software programs is required.
Strong written and verbal communication skills, including the ability to communicate calmly and clearly, are required.
The role requires issue identification, gap analysis, prioritization of business needs, execution of solutions, multitasking, and flexibility to work in multiple locations.
Accuracy in typing and verifying information such as dates of birth, insurance identification numbers, phone numbers, and email addresses is required.
Strong interpersonal relationship skills, patient empathy, and customer service skills are required.

Responsibilities

Schedule pre-procedure, procedure, and post-procedure appointments for physicians, advanced practice providers, laboratory services, and diagnostic imaging in clinic and hospital settings.
Schedule cardiac inpatient and outpatient diagnostic imaging and cardiac-specific appointments, and coordinate with the prior authorization team to ensure authorizations are obtained before appointments.
Schedule clinic patients, obtain required records, and confirm chart completion before clinic appointments.
Coordinate retrieval of outside imaging and records needed for clinic patients.
Facilitate clinic flow by making phone calls, scheduling last-minute tests, and assisting providers with their clinic needs.
Support the design and implementation of solutions to identified trends or problem areas.
Collaborate with other departments to streamline patients’ pre-procedure schedules and optimize the patient experience.
Ensure medical records comply with HIPAA, federal and state confidentiality requirements for protected health information, and corporate compliance standards.
Complete procedure booking sheets and fax them to the cardiac catheterization lab.
Reconcile incoming correspondence and medical records with patient charts, and scan correspondence and records—including imaging, procedure, consultation, and hospital discharge records—according to workflow and office protocols using the appropriate naming convention.
Comply with Nuvance Health, HVCP, and affiliate policies and applicable laws and regulations.
Maintain current professional knowledge and education.
Maintain regular, reliable, and predictable attendance.
Perform other duties as required.
Assist with patient registration and collect copayments.

The Scheduling Coordinator provides scheduling support for HVCP’s physicians, advanced practice providers, lab and diagnostic imaging appointments. This highly organized, detailed-oriented and resourceful individual is responsible for scheduling all pre-procedure, procedure and post-procedure appointments in the clinic and hospital setting. This individual must demonstrate a highly professional compassionate and positive attitude at all times. They participate as a dynamic member of this office, identifying and suggesting opportunities for improvement. Scheduling Coordinators are also expected to assist with patient registration, collecting co-pays.

Responsibilities:

Schedules cardiac inpatient and outpatient cardiac diagnostic imaging and cardiac specific appointments. Works closed with the prior authorization team to ensure authorizations are obtained prior to appointments.
Schedules all clinic patients, obtains all records and confirms completion of the chart prior to the patient’s clinic appointment.
Coordinates the retrieval of outside imaging and/or records that are needed for clinic patients.
Facilitates the flow of the clinic, readily available to make phone calls, schedule a last-minute needed test and available to help providers in clinic with whatever needs they make have.
Support in the design and implementation of solutions to identified trends or problem areas.
Collaborates with other departments to streamline patient’s pre-procedures schedule to optimize the patient experience.
Ensure medical records are compliant with HIPPA regulations, Federal /State regulations regarding confidentiality of Protected Health Information, and corporate compliance standards.
Completes the booking sheets for each procedures and faxes to the cardiac catherization lab.
Reconcile incoming correspondence and medical records with chart; scan all correspondence and medical records (including imaging, procedure, consultation, hospital discharge, etc.) in accordance with HQMP workflow and office protocols utilizing the appropriate naming convention, which supports consistent and organized patient records.
Comply with all Nuvance Health, HVCP and affiliate policies and ensure compliance with all applicable law and regulation.
Maintain contemporary professional knowledge and education.
Demonstrates regular, reliable and predictable attendance.
Performs other duties as required.

Functional/Technical Skills Requirements

Communications: Excellent written and verbal communications skills. Ability to communicate calmly and clearly.
Functional Oversight: Issue identification, gap analysis, ability to prioritize business needs and execute solutions, multi-tasking and prioritizing, flexibility to work in multiple locations.
Accuracy: Typing, verifying correct information such as Dates of Birth, insurance ID numbers, phone numbers, email addresses, etc.

Qualifications:

High School degree or equivalent
Minimum of two (2) years’ experience in a medical office administrative role.
Minimum of one (1) year EMR Products/Solutions.
Minimum Knowledge, Skills and Abilities Requirements:
- Knowledge of medical records/HIPPA requirements, insurance carrier requirements, EMR systems.
- Knowledge of MS Excel, Word, Outlook and other desktop software programs.
- Strong communication, interpersonal relationship and patient empathy skills.
- Excellent Customer Service skills.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Minimum Salary/Range*: 21.0000

Maximum Salary/Range*: 25.0000

About the Company

Northwell Health

Nonprofit health system in New York and Connecticut

Northwell Health is a nonprofit health system serving patients across New York City, Long Island, the Hudson Valley and Connecticut through hospitals and outpatient practices. Its network combines hospitals for complex care, community hospitals and specialty centers such as Cohen Children's Medical Center and Zucker Hillside Hospital. The system coordinates hospital, ambulatory and post-acute care, with philanthropy supporting its community mission. Its research institutes and partnerships with Hofstra University connect patient care with medical discovery and training for doctors, nurses and physician assistants. Founded in 1997, Northwell is headquartered in Lake Success, New York.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Lake Success, NY
Founded: 1997

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