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Capgemini

Global consulting, technology services, outsourcing

SIAM Release Analyst

IT OperationsUpdated on Nov 14
Full-timeNo salary listed

About the Job

Requirements

  • Experience in Release Management, Service Management, Service Integration, or IT Operations within complex multi-supplier IT environments.
  • Strong understanding of SIAM principles, supplier governance, and coordination of release activities across multiple suppliers and service towers.
  • Knowledge of ITSM practices, particularly Release, Change, Incident, Service Level, and Supplier Management, with a good understanding of ITIL.
  • Experience coordinating release schedules, managing dependencies, and supporting release planning, readiness, and deployment activities.
  • Strong analytical and organisational skills, with the ability to identify and manage release risks, conflicts, and service impacts in a fast-paced environment.
  • Ability to collaborate effectively with suppliers, technical teams, business stakeholders, and change governance forums.

Responsibilities

  • Coordinate the end-to-end Release Management process across a multi-supplier service environment, ensuring releases are planned, scheduled, and deployed in accordance with agreed processes and governance.
  • Work with suppliers, delivery teams, and service management functions to maintain release calendars, identify dependencies, and support the successful delivery of release activities.
  • Monitor release readiness, ensuring required approvals, documentation, testing evidence, and deployment plans are completed prior to implementation.
  • Identify, assess, and escalate release-related risks, issues, conflicts, and scheduling impacts to minimise disruption to live services.
  • Facilitate cross-supplier release planning meetings and governance forums, promoting collaboration and ensuring alignment across service towers and delivery teams.
  • Produce release schedules, management information, performance metrics, and reporting to support operational oversight and informed decision-making.
  • Support continual improvement initiatives by analysing release performance, capturing lessons learned, and recommending enhancements to release processes, controls, and supplier practices across the SIAM ecosystem.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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