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SoftwareOne

Licensing advisory and software asset management

ServiceNow Architect - Gn, ServiceNow ITSM / ITOM / ITAM

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-time€4.5k /mo

About the Job

Requirements

  • Several years of proven experience working with ServiceNow platforms.
  • Proven experience as a ServiceNow Architect or Lead Technical Consultant.
  • Strong knowledge of ServiceNow platform capabilities.
  • Strong knowledge of IT Service Management, Configuration Management Database, and Common Service Data Model.
  • Strong knowledge of Information Technology Operations Management Discovery (on-premises and cloud), Agent Client Collector, and integrations.
  • Strong knowledge of Information Technology Asset Management.
  • Strong knowledge of Flow Designer, JavaScript, SQL, import sets, and transform maps.
  • Deep understanding of Configuration Management Database governance and architecture, including the Identification and Reconciliation Engine and its impact on data quality.
  • Experience with Agile, Scaled Agile Framework, or hybrid project delivery.
  • ServiceNow Certified System Administrator and Certified Implementation Specialist for IT Service Management certifications.
  • Ability to balance standardization with customer-specific needs.

Responsibilities

  • Design end-to-end ServiceNow architectures across modules such as IT Service Management, Information Technology Operations Management, and Information Technology Asset Management.
  • Provide technical leadership, mentorship, and oversight across ServiceNow projects.
  • Design integration architectures using REST, SOAP, MID Server, and Service Graph Connectors.
  • Define and maintain platform architecture principles, standards, and guardrails.
  • Collaborate with client stakeholders, including Platform Owners, Product Owners, and Architects, to present designs and align solutions.
  • Support pre-sales for IT Service Management, Information Technology Operations Management, and Information Technology Asset Management, including scoping, sizing, documentation approval, and production release sign-off.
  • Deliver ServiceNow demonstrations to clients, showcasing platform capabilities and solutions.
  • Act as a trusted advisor for customers and senior stakeholders.

Desired Qualifications

  • Other ServiceNow Certified Implementation Specialist certifications, such as Discovery, Software Asset Management, or Hardware Asset Management, or a Certified Technical Architect certification.
  • Willingness to travel up to 15%.

About the Company

SoftwareOne

Licensing advisory and software asset management

SoftwareONE provides software asset management and cloud advisory services to help organizations manage and optimize software licenses across vendors. It guides purchases, deployments, and ongoing license management to ensure compliance and cost efficiency, including cloud transitions. It differentiates itself through deep technical expertise, long-standing customer relationships, and global scale built from a Swiss advisory firm to a public company. Its goal is to help customers navigate licensing complexity, achieve predictable costs, and efficiently use software as they move to cloud and digital transformation.

Company size
10,001+
Company stage
IPO
Headquarters
Stans, Switzerland
Founded
1985

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