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Mercier Consultancy Group

Slovenian Speaking Solutions Consultant

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent Slovenian, spoken and written, is mandatory.
  • A valid EU passport is mandatory.
  • Professional proficiency in English is required to collaborate with an international team.
  • Strong communication skills and a customer-centric mindset tailored to the customer support services industry are required.
  • Previous experience in client-facing roles or technical support is advantageous, not required.
  • Ability to relocate on-site to Sofia, Bulgaria is required.

Responsibilities

  • Act as the primary point of contact for Slovenian-speaking clients, providing high-quality support and resolution.
  • Navigate complex customer inquiries and maintain professional communication throughout the customer support services lifecycle.
  • Maintain detailed records of customer interactions to contribute to the continuous improvement of service standards.
  • Collaborate with internal teams to troubleshoot technical issues and provide effective solutions to end users.
  • Meet and exceed daily key performance indicators within the customer support services framework.
  • Represent the client brand and foster long-term loyalty through empathetic and efficient service.
  • Stay updated on product knowledge and internal processes to ensure accurate information delivery.

Desired Qualifications

  • Previous experience in client-facing roles or technical support is considered a significant advantage.

About the Company

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