Commercial Director

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Perched along the banks of the Nile in the heart of Egypt's legendary ancient city of Thebes, Four Seasons Hotel Luxor will bring world-class hospitality to one of the world's most remarkable destinations. Set to open in 2027, the hotel will feature 200 guest rooms and suites with views of the Nile, exceptional dining experiences, a luxurious spa and wellness offering, family-focused amenities, and event spaces. Located moments from the iconic Luxor Temple and the Valley of the Kings, Four Seasons Hotel Luxor offers a unique opportunity to be part of a landmark opening and help shape the future of luxury hospitality in one of the world's most captivating cultural destinations.

The Role of Commercial Director:

Four Seasons Hotel Luxor is anticipated to open in 2027, and we are seeking an exceptional Commercial Director to join the pre-opening leadership team and play a pivotal role in defining the hotel’s commercial strategy, digital presence, market positioning and successful launch.

Reporting to the General Manager and serving as a key member of the Hotel Leadership Team, the Commercial Director will lead the hotel’s integrated commercial strategy across Sales, Revenue Management, Reservations, Marketing, Digital, Distribution, Communications and Public Relations.

This is a highly strategic role, responsible for creating a connected commercial ecosystem that translates customer and market insights into demand, revenue growth, market share and long-term brand value.

You will:

• Define the hotel’s overall commercial strategy, establishing its positioning, priority customer segments, source markets, channel strategy and competitive differentiation.
• Develop and execute the pre-opening commercial roadmap, from market entry and positioning through launch, ramp-up and stabilization.
• Lead the annual Commercial Plan, budget and forecasting process, establishing measurable objectives and ensuring resources are deployed against the greatest commercial opportunities.
• Build an integrated digital strategy across direct channels, paid media, search, social, content, CRM and other relevant digital touchpoints, with a clear focus on customer acquisition, engagement and conversion.
• Champion a digital-first approach to demand generation, continuously evaluating how customers discover, research, select and book luxury travel.
• Optimize the hotel's digital presence and content, ensuring its positioning and experiences are compelling, differentiated and consistent throughout the customer journey.
• Lead distribution and channel strategy, balancing direct and indirect business while optimizing channel mix, acquisition cost and commercial value.
• Provide strategic leadership for pricing and revenue management, ensuring pricing, inventory, segmentation and demand-generation strategies operate as one integrated commercial approach.
• Develop the hotel’s Sales strategy across luxury leisure, travel trade, groups and other relevant segments, establishing high-value partnerships and relationships.
• Shape the Marketing, Communications, PR, Social Media and content strategy, building awareness and establishing the hotel as a compelling luxury destination internationally.
• Build, lead, coach and develop a high-performing commercial team, creating an environment where employees feel supported, empowered and accountable for delivering exceptional results.
• Work closely with the General Manager and Hotel Leadership Team to ensure commercial priorities are fully integrated into the broader hotel strategy and guest experience.

Our Ideal candidate:

Strategic, digitally fluent and commercially sophisticated leader with significant luxury hospitality experience and a track record of translating insight and creativity into measurable commercial outcomes.

The successful candidate will bring:

• Strong strategic and financial acumen, with expertise in commercial planning, sales and revenue optimization, budgeting and forecasting.
• Demonstrated understanding of digital commerce, performance marketing, distribution, CRM, customer acquisition and conversion.
• Strong analytical capability with the ability to turn data and customer insights into commercial decisions.
• The ability to challenge established thinking, identify new growth opportunities and prioritize investment based on commercial impact and ROI.
• Exceptional leadership and influencing skills, with the ability to align multiple disciplines behind a single commercial strategy.
• Creativity, entrepreneurial thinking and the ambition to establish a new hotel and destination in the global luxury marketplace.
• Pre-opening luxury hospitality experience is required, with international hospitality exposure highly preferred. Experience within the Middle East region will be considered a strong advantage.

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done.  We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.  As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”