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Jabil

Designs and builds electronics for other brands

IT Support Technician 1

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timePrince George, VA, USA$21.73 - $39.13 /hr

About the Job

Requirements

  • A high school diploma and 3–5 years of experience, or an equivalent combination of education and experience.
  • Knowledge of Microsoft applications and utilities.
  • Strong customer service and verbal and written communication skills.
  • Ability to work independently and prioritize based on business impact.
  • Time management and analytical troubleshooting skills.
  • Ability to understand basic network and system architecture.
  • Willingness to provide on-call support and adapt to startup demands.
  • Ability to sit or stand for extended periods, regularly lift up to 25 pounds and occasionally up to 50 pounds, and frequently walk between office and manufacturing floor areas.

Responsibilities

  • Load and verify software packages.
  • Troubleshoot and resolve end-user issues.
  • Install and configure PCs, peripherals, and imaged systems.
  • Resolve site-level incident management requests.
  • Populate the Knowledge Database and Configuration Management Database where appropriate.
  • Manage queues and adhere to service-level agreements and key performance indicators.
  • Troubleshoot basic scanner issues, including manufacturing execution system and SAP radio frequency scanners.
  • Provide phone-based or remote support for offsite users.
  • Purchase software and hardware through the purchase order process.
  • Administer user accounts using Active Directory.
  • Support mobile device enrollment, configuration, and basic troubleshooting for corporate smartphones and tablets.
  • Maintain and support audio/visual equipment.
  • Provide baseline support for standard IT applications.
  • Monitor Service Desk queues and resolve tickets in a timely manner.
  • Install, identify, and repair hardware and peripheral components.
  • Simulate or recreate user issues to resolve operating difficulties.
  • Maintain inventory of computer parts and logs of repairs.
  • Provide training and technical assistance to users.
  • Support IT infrastructure and end-user readiness during factory build, commissioning, and early production ramp.
  • Assist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing floor environments.
  • Work effectively in a startup environment with evolving processes, incomplete documentation, and shifting priorities.
  • Work hands-on in factory, warehouse, and construction-adjacent environments as systems and work areas are brought online.
  • Support non-standard schedules, including extended hours or weekends, during critical startup and production milestones.
  • Partner with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues affecting startup timelines.
  • Identify gaps, risks, or recurring issues during ramp and proactively escalate or propose improvements.
  • Provide regular updates to appropriate managers.
  • Identify ways to reduce cost and improve efficiency.
  • Drive continuous improvement through trend analysis and metrics.
  • Ensure procedures and work instructions are efficient and not redundant.
  • Maintain discretion and confidentiality of IT systems and data.
  • Follow corporate, regional, and site security, safety, and health policies.

Desired Qualifications

  • A+ certification.
  • Experience supporting manufacturing, factory floor, or warehouse IT.
  • Hands-on experience with new site deployments, refreshes, or large-scale rollouts.

About the Company

Jabil

Designs and builds electronics for other brands

Jabil designs and manufactures electronics and other products for companies that sell them under their own brands, including makers of AI data center hardware, medical devices, cars, and defense systems. Customers bring a product idea or design, and Jabil handles the engineering, sources the parts, builds the product at scale, and manages the supply chain behind it. The work runs through a global network of factories, so one partner can build products for customers across many markets, from data center racks to medical equipment. Jabil earns revenue through manufacturing and engineering service contracts with these brands. The company was founded in 1966 and is based in St. Petersburg, Florida.

Company size
10,001+
Company stage
IPO
Headquarters
Saint Petersburg, Florida
Founded
1966

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