Case Management & Advocacy·Confirmed live in the last 24 hours·
Full-timeManchester, UK£25.8k - £28.3k /yr
About the Job
Requirements
Experience or knowledge of energy efficiency and fuel poverty programmes.
Experience delivering energy advice or advice work generally.
Demonstrable experience writing and maintaining case records to a quality standard.
Ability to research, analyse, and interpret complex information and produce and present clear verbal and written reports.
Some experience working in a client-facing environment.
Experience giving energy, benefit, or debt advice through face-to-face, telephone, and email channels.
Understanding of funder requirements and working to targets.
Ability to prioritise own workload and that of the team.
Commitment to safeguarding principles and practices to ensure the safety and wellbeing of children, young people, and vulnerable adults who engage with the service.
Willingness and ability to work occasional unsocial hours, including weekends, and travel across the North West and other parts of the country.
Ability to keep up to date with technology and take individual responsibility for learning new technologies.
Responsibilities
Deliver energy advice to people at risk of or experiencing fuel poverty.
Undertake assessments and offer clients practical energy-saving tips and measures.
Assess clients and maximise their income through benefit calculations, energy schemes, and grants.
Advocate for clients and liaise with energy and water suppliers on their behalf.
Record and maintain case records that meet set quality standards.
Promote the project, including by attending meetings, community events, and workshops.
Deliver light-touch energy-efficiency training to partner organisations.
Promote the positive image of Citizens Advice SORT Group.
Keep up to date with changes in the energy industry and support the Manager in meeting reporting requirements requested by funders or external partners.
Work to agreed goals and targets and actively manage an ongoing client caseload.
Assist in monitoring and collating research and campaign issues and client success stories.
Encourage good teamwork and communication among staff and volunteers.
Keep up to date with relevant energy advice issues and legislation through training, monthly subscriptions, publications, and Citizens Advice updates.
Complete mandatory training on time using allocated development time.
Identify and implement plans for own training and development needs, and maintain a personal training and development record.
Work with the line manager to develop an annual learning and development plan that meets personal and organisational needs.
Contribute actively to regular meetings and take the lead on own development.
Desired Qualifications
A City and Guilds Level 2 or 3 qualification in Energy Advice.
Job Role: Energy Adviser Salary: £25,844 - £28,261 FTE (dependent on experience)
Fixed Term 12 Months Contract with the possibility of extension dependent on funding Location: Hybrid - Home based with the requirement to travel to community locations in Greater Manchester to deliver advice, and to attend the office in Manchester City Centre on a regular basis Hours: Full or part / time Job share will be considered. Closing date: 10am 23/11/26 Interview date: 02/12/26
We are now looking for Energy Advisers to join our existing team. The successful applicant will be an efficient and flexible team member who has:
Experience or knowledge of energy efficiency and fuel poverty programmes
Experience delivering energy advice or advice work in general
Demonstrable experience of writing and maintaining case records that confirm to a quality standard
The ability to research, analyse and interpret complex information and produce and present clear verbal and written reports
Excellent communication & teamwork skills
A City and Guilds Level 2 or 3 qualification in Energy Advice would be advantageous to your application. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.
Person Specification
Essential criteria
Some experience of working in a client facing environment
Some experience of giving energy, benefit or debt advice and able to provide advice using different channels such as face to face, over the phone and via email
Some understanding of funder requirements and working to targets
Ability to prioritise own workload and that of the team
Excellent written and communication skills
Commitment to safeguarding principles and practices ensuring the safety and wellbeing of all children, young people and vulnerable adults who engage with the service.
City and Guilds Level 2 or 3 qualification in Energy Advice (desirable)
Commitment and a desire to work in a culture that enables collaboration, where a supportive environment for colleagues is provided and where open and honest communication is championed. You live and breathe our organisational values.
An understanding and commitment to fairness and the positive impact that diversity and inclusion brings to this role and to service delivery in the charity sector.
A commitment to continually developing yourself professionally, and support the wider team’s development as well.
A willingness and ability to work unsocial hours on rare occasion (including weekends), with travel across the North West and other parts of the country.
Proven ability to keep up to date with technology and take individual responsibility for learning new technologies.
Role Profile
Advice Delivery
Delivering energy advice to those at risk of or in fuel poverty
Undertaking assessments and offering practical energy saving tips and measures to clients
Assessing clients and maximising income through benefit calculations as well as through energy schemes and grants
Advocate and liaise with energy and water suppliers on behalf of clients
Record and maintain case records that conform to set quality standards
Deliver general promotion of the project including attending meetings, community events or workshops
Deliver light touch energy efficiency training to partner organisations
Actively promote the positive image of Citizens Advice SORT Group
Performance targets and quality standards
Keep up to date with changes to the energy industry and support the Manager to ensure all reporting requirements requested by funders or related external partners are met
Work to agreed goals and targets and actively manage ongoing client caseload
Assist in the monitoring and collation of research & campaign issues and client success stories
Encourage good teamwork and lines of communication between all members of staff/volunteers
Professional and personal development
Keep up to date with relevant energy advice issues and maintain an up to date working knowledge of all new relevant legislation by: attending training opportunities, reading monthly subscriptions, relevant publications and Citizens Advice Updates
Ensure all mandatory training is completed on time using the Development time allowed.
Identify and implement plans for own training and development needs.
Maintain personal training and development record.
Work with your line manager to develop an annual learning and development plan which meets your development needs and the needs of the organisation.
Take an active role by contributing to regular meetings, taking a lead on your own development.
Benefits
Some of our benefits include:
Flexible working opportunities
30 days annual leave + bank holidays, pro rata (plus additional days for length of service)