HCV Remittance Specialist

Evergreen Live is a single-family residential (“SFR”) property management company focused on delivering responsive service to residents and strong operational performance for its partners. We are seeking an organized, detail-oriented professional to support the Housing Choice Voucher (“HCV”) program through accurate Housing Assistance Payment (“HAP”) processing, reconciliation, and Housing Authority communication.

Our team values collaboration, accountability, clear communication, and consistent follow-through. We seek self-motivated individuals who take ownership of their work, solve problems proactively, and thrive in a fast-paced environment.

This position supports our Central Operations team. Work location will be in the North Carolina office with a required 5day in office schedule. 

The Role:  Responsibilities include, but are not limited to, the following:

• Allocate and accurately post monthly HAP remittance payments to the appropriate resident ledgers in Ender.
• Retrieve and review Housing Authority remittance statements and reconcile payment details against deposits, HAP contracts, and resident accounts.
• Investigate and resolve missing, delayed, partial, unidentified, or incorrectly applied payments in partnership with Accounting.
• Follow up with Housing Authorities on delinquent HAP balances, missing remittance information, and unavailable portal data.
• Process interim HAP changes, retroactive adjustments, subsidy increases or decreases, and related ledger corrections promptly.
• Collaborate with Collections to distinguish Housing Authority obligations from resident-responsible balances and resolve HAP-related delinquencies.
• Partner with Renewals and the HCV team regarding contract renewals, rent changes, payment interruptions, and missing HAP documentation.
• Support reconciliation of outstanding Housing Authority balances for current and former residents, including post-move-out payments.
• Maintain complete, accurate, and up-to-date records of payments, outreach, discrepancies, and resolutions in Ender and Smartsheet.
• Prepare status updates on outstanding payments, unapplied funds, and reconciliation items; escalate unresolved issues appropriately.
• Maintain working knowledge of HUD guidance, applicable Housing Authority procedures, and Company policies.
• Identify process improvements and assist with additional projects and duties as assigned.

Qualifications and Experience

• High school diploma or GED equivalent required; additional education in accounting, finance, or business preferred.
• One (1) to two (2) years of accounts receivable, reconciliation, payment processing, or property management experience preferred.
• Experience with the HCV program, Housing Authorities, or subsidized housing is a plus.
• Solid working knowledge of Microsoft Office, particularly Excel; experience with Smartsheet is a plus.
• Excellent accuracy, organization, time management, and analytical problem-solving skills.
• Ability to handle confidential financial and resident information professionally.
• Strong written and verbal communication skills and the ability to manage multiple deadlines independently.
• Proactive, accountable, and comfortable working collaboratively in a high-volume environment.

Additional Information. The role will require:

• Routine use of standard office equipment and computers, including typing and telephone communication.
• Professional handling of confidential records and performance of all duties in a safe manner.
• Occasional additional hours as business needs require, subject to applicable policies and law.