Clinic Manager

Financial Management & Performance

• Own full P&L accountability including revenue optimization, expense management, and EBITDA performance
• Develop and monitor the operating budget; analyze variances and implement corrective measures
• Oversee revenue cycle performance including charge capture, coding compliance, collections, authorization management, and denial resolution
• Manage pricing for aesthetic services and retail products
• Approve purchase orders within defined authority thresholds
• Monitor key financial KPIs including revenue per visit, provider productivity, collections rate, days in AR, and cost per visit

Provider Scheduling, Capacity & Template Management

• Manage and continuously optimize provider scheduling templates with accountability for fill rates, appointment lag times, and capacity utilization
• Monitor template performance data daily, weekly, and monthly; partner with central scheduling to maximize patient access
• Manage provider leave requests, absence coverage, and schedule adjustments to minimize access disruption
• Leverage scheduling technology and access analytics to reduce no-shows, improve schedule density, and enhance the patient scheduling experience

Clinical Operations & Patient Experience

• Maintain full operational accountability for all clinic functions including patient access, clinical workflows, scheduling, supply management, and administrative operations
• Establish and maintain standard operating procedures; ensure consistent application across all teams and service lines
• Own the patient experience — setting and enforcing service standards for communication, access, wait times, and care environment
• Monitor patient satisfaction data and develop action plans to drive measurable improvement
• Oversee quality assurance programs ensuring high-quality patient care, regulatory compliance, and risk management

People Management & Organizational Development

• Provide full supervisory authority for all assigned staff including Supervisors, Team Leads, and individual contributors
• Manage the full employment lifecycle: recruit, onboard, develop, coach, evaluate, and when necessary separate staff
• Conduct regular one-on-ones with direct reports; build leadership bench strength at all levels
• Lead succession planning and identify high-potential staff to build an internal pipeline
• Foster a high-performance, accountable culture supporting staff engagement, growth, and exceptional patient care

Provider Relations & Medical Affairs

• Build and maintain strong working relationships with physicians and advanced practice providers
• Serve as the primary operational point of contact for provider concerns; resolve issues within scope and escalate as appropriate
• Ensure supervision designations for APPs and other staff are clearly established and current
• Partner with medical leadership to identify clinical performance opportunities and support quality improvement initiatives
• Support provider onboarding and clinic integration for newly recruited providers

Business Development & Strategic Growth

• Partner with the VP of Operations and Business Development teams to support the integration of newly acquired practices
• Identify organic growth opportunities, including capacity optimization, service line expansion, and referral partnership development
• Oversee aesthetic service line and retail operations, including pricing strategy, loyalty programs, and marketing coordination
• Collaborate with Marketing to drive patient volume, improve capacity utilization, and strengthen community presence

Facilities, Technology & Information Systems

• Oversee facility management and space planning, including asset management, equipment maintenance, and any expansion or renovation activities
• Partner with IT on EHR/EMR systems, scheduling tools, and patient engagement platforms; lead adoption and change management for technology initiatives