Client Solutions Project Manager @ ServiceRocket

G'day!

We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we’ve got your back.

Why is ServiceRocket the place for you 🧡

- A 20+ year tech services expert of many solutions and partnerships with industry giants.

- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.

- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.

- We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.

Visit our website to learn more and become a part of our Rocketeer Nation.

As a Senior Project Manager, you will manage multiple complex customer projects to achieve project goals and requirements. You'll thrive working with project teams and stakeholders to plan, execute, monitor, and deliver projects to delight our customers.

What you’ll be doing 💪

- Manage resources, budget, cost, time, quality, risks, milestones and other constraints

- Work with customers or internal leadership teams to address blockers, risks, and escalations while updating on the overall health of project(s)

- Help define and improve processes/guidelines for the project management function

- Drive delivery across organizational boundaries

- Build, share, and present reports that track performance and give meaningful insights into our capacity and commitments

- Partner closely with business stakeholders to turn their needs into well-defined projects and backlogs; this includes identifying potential new projects with additional services

What you’ll bring to the table 🧑‍💻

- 3-5 years of successful customer-facing project management experience (external projects) in Information Technology delivery projects such as Cloud Migrations, Digital transformation, and complex Implementations of new technologies.

- Experienced in collaborating with multiple stakeholders and managing priorities

- Able to consult with clients to identify further opportunities for ServiceRocket to provide additional services

- Able to see the big picture as well as delve into details

- Ability to hold people accountable to drive business value

- Excellent verbal, written, and presentation skills

- Adaptable and enjoys building relationships with customers and internal stakeholders

- Analytical, able to think on your feet and learn quickly

- Adept at working across multiple teams and disciplines in a fast-paced, global environment

- Understanding of project financials

- Technical background in pre-sales, information technology or computer science

- Experience in working in a geographically distributed environment and comfortable working asynchronously

Your leaders 🤟

Rob is our founder and CEO. He leads our company with kindness, empathy, and critical thinking. With him and the rest of our Services team, you will be delivering value through high-impact projects to world-class partners while growing your skills to the next level!

Your Comp 💸

The US annual pay range for this Level 3 position is between $110,614 to $145,470 per annum. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The pay range is the base pay being offered combined with our company-wide bonus plan. In addition, we provide allowances to cover technology, education, and wellness and a full range of medical, retirement, and other benefits. The total earnings may vary depending on experience and geographical location.

Perks ✨🍇🚀

-Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.

-Stock options: you have the opportunity to participate in the ownership of the company.

-Health insurance: we support you and your family–your well-being matters.

-Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.

-Career pathways program: you can grow horizontally, vertically, or any way you want.

-Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.

-Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.

Our Selection Process 🔎

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.

You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.

Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

*Only shortlisted candidates will be notified*

Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.

RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email [email protected].

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