Senior Operations Specialist - Marketplace

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.

• Tackle challenges at scale that span technology, operations, regulation, and growth.

• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.

• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About the role

As a Senior Operations Specialist (Marketplace), you will be responsible for managing and improving key marketplace performance metrics across Thailand. You will analyse operational trends, monitor incentive efficiency, and develop strategies to maintain a healthy balance between rider demand and driver supply.

Main tasks and responsibilities

• Own and manage marketplace performance across key metrics like ETA, Search Coverage, Surge, FO%, and Utilisation

• Ensure strong supply-demand balance through pricing simulations, operational levers, and weekly business reviews

• Track and manage incentive spend, ensuring alignment with return on investment and local growth goals

• Partner with local and HQ teams to improve marketplace efficiency using rider and driver insights, competitor analysis, and structured experimentation

About you:

• You have +6 years of experience in Operations, Startups, Strategy Consulting, or marketplace roles

• You are a strong collaborator with excellent communication skills in English and Thai

• You are highly analytical and confident with data — strong Excel/Google Sheets skills are a must

• You're execution-focused and move fast from strategy to action

• You have a strong understanding of Thailand's mobility landscape and local market dynamics

• You are customer-oriented and driven to improve rider and driver experience

Why you’ll love it here:

• Accelerate your professional growth with unique career opportunities.

• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.

• Take care of your physical and mental health with our wellness perks.

• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.

• Connect with colleagues at annual company events and smaller team gatherings.

• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.