E-commerce & Digital Operations Specialist

Who We Are:

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.

Job Posting:

Support the growth and development of the Digital channel by managing the day-to-day operations, customer experience, product catalog, inventory, and marketplace execution across brand´s digital ecommerce platforms. Provide site performance analysis, execute process improvements and initiatives designed to improve business KPIs, customer experience, and overall ecommerce growth.

DUTIES AND RESPONSIBILITIES

Customer Experience & Order Management: Own the entire order process, from Order creation through fulfillment and final delivery to the customer, ensuring timing and fulfillment accuracy. Drive end-to-end customer journey and satisfaction indicators, from first time traffic through post-purchase management.

Inventory Operations: Execute and supervise channel inventory accuracy, availability and optimization across e-commerce platforms and marketplaces. Provide Inventory analysis support and recommendations to improve Inventory KPIs (Turnover, WOS, Mix, Productivity)

Ecommerce Merchandising: Support product selection and assortment planning for ecommerce channels based on sales performance, customer demand, inventory availability and commercial opportunities.

Reporting: Create and present performance reports and KPI analysis in support of business decisions.

Ecommerce Business Support: Supports the ecommerce business in the execution of strategic initiatives, new marketplace integrations, platform improvements and projects designed to accelerate digital growth

TYPICAL REQUIREMENTS

2-5 years relevant experience in Digital/Ecommerce industry, preferably in fashion retail

Customer service experience and Skills. Ability and experience managing customer issues end to end

Bilingual Spanish/English

Strong Analytical and reporting skills

Basic understanding of product assortment, performance and online merchandising

Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.

When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.

We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.