Operations Manager

Additional Information: This hotel is owned and operated by an independent franchisee, PT. Paramita Bali Dewata. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

• 2-year degree in Hotel and Restaurant Management, Hospitality, or Business Administration; 4 years of experience in resort operations or rooms division. OR
• 4-year bachelor's degree in Hotel and Restaurant Management, Hospitality, or Business Administration; 2 years of experience in resort operations or rooms division.

• 4-year college degree in Hospitality or Tourism Management.
• Demonstrated experience supervising teams and leading resort operations.
• Background in luxury resorts, high-end villa operations, or 5-star international hotel brands.

• Directs daily resort operations, focusing heavily on rooms division, front office, housekeeping, and guest satisfaction across the 45 luxury villas and resort facilities.
• Develops and implements standard operating procedures for guest check-in, stay, and departure.
• Leads proactive and reactive guest service recovery efforts to ensure prompt resolution of any issues.
• Analyzes guest feedback, quality scores, and market trends to continuously improve service delivery.
• Reviews occupancy forecasts, arrival lists, and VIP profiles to ensure seamless villa readiness and personalized recognition.
• Collaborates closely with Housekeeping, Engineering, Food & Beverage, and Spa teams to ensure cross-departmental alignment.
• Serves as the primary operational contact and advocate for guests and property leadership.
• Upholds brand standards, luxury service guidelines, and property quality controls.
• Coordinates emergency response and crisis communication procedures alongside the General Manager.
• Manages departmental expenses, operational budgets, and resource allocation to support profitability and service excellence.

• Builds strong partnerships with local transport providers, tour operators, and luxury vendors to enhance guest experiences.
• Fosters clear communication and collaboration across all internal departments and stakeholders.
• Maintains high standards of hospitality to drive guest loyalty, positive reviews, and repeat visits.
• Anticipates guest preferences and recommends tailored resort features, dining options, spa treatments, and beach activities.

• Leads and manages the rooms division, front office, and guest service teams across the property.
• Sets clear operational goals and performance expectations aligned with resort objectives.
• Coaches, trains, and mentors team members, utilizing available on-the-job training tools and brand resources.
• Partners with Human Resources to recruit, develop, retain, and evaluate high-performing talent.
• Ensures compliance with local regulations, safety standards, and labor laws.
• Drives accountability, addresses performance issues, and promotes a positive, supportive work culture.

Basic Salary, Service Charge, Health Insurance, Workers Social Security Agency

Salary: 15.000.000 IDR - 20.000.000 IDR

This company is an equal opportunity employer.

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