Full-Time

Engagement Manager

Confirmed live in the last 24 hours

OpenAI

OpenAI

1,001-5,000 employees

Develops safe and beneficial AI technologies

AI & Machine Learning

Senior

San Francisco, CA, USA

Hybrid work model requiring 3 days in the office per week; relocation assistance offered.

Category
Customer Success Management
Sales & Account Management
Required Skills
Machine Learning
Requirements
  • 6+ years of experience in customer-facing roles, engaging C-level technical audiences with complex global organizations
  • Led complex implementations of Generative AI/traditional ML solutions and can drive measurable business outcomes
  • Exceptional presentation and communication skills, particularly when engaging with executives and leaders
  • Strong problem-solving skills, adept at frequent context switching, and effectively manage working on multiple projects at once with expansive ownership
  • Solid track record of delivering and scaling an exceptional customer experience
  • Personally committed to fostering the safe and ethical evolution of AI
Responsibilities
  • Deliver exceptional customer outcomes, as demonstrated by production customer deployments, increased adoption, and customer satisfaction
  • Define and manage structured, time-bound onboarding and deployment projects across multiple OpenAI products to ensure seamless adoption and measurable success
  • Guide organizations through the adoption journey by providing change management expertise to maximize the impact of OpenAI solutions
  • Codify best practices, guides, and FAQs based on interactions with customers
  • Gather and relay customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning
  • Collaborate closely with the Sales team to ensure seamless handoff between pre- and post-sale and for ongoing relationship management

OpenAI develops artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models that can perform various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the capabilities of their AI systems. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and redistributes excess earnings to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) is developed responsibly. OpenAI serves a wide range of clients, including businesses and researchers, and collaborates with academic institutions and government bodies to address the challenges posed by advanced AI technologies.

Company Stage

Late Stage VC

Total Funding

$18.4B

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

4%

1 year growth

-1%

2 year growth

-7%
Simplify Jobs

Simplify's Take

What believers are saying

  • OpenAI's 'Tasks' feature expands its AI into personal assistant functionalities.
  • Collaboration with the U.S. government could enhance AI development support.
  • Adebayo Ogunlesi's board appointment may bring strategic insights and investments.

What critics are saying

  • MiniMax's open-source LLMs challenge OpenAI with larger context windows.
  • High costs of reasoning models may deter potential customers.
  • Increased regulatory scrutiny from the 'Economic Blueprint' could raise compliance costs.

What makes OpenAI unique

  • OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.
  • The company offers unique AI customization with its GPT Builder feature.
  • OpenAI's focus on reasoning models provides advanced problem-solving capabilities.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences