Full-Time

Engagement Manager

Posted on 1/10/2025

OpenAI

OpenAI

5,001-10,000 employees

Develops safe and beneficial AI technologies

AI & Machine Learning

Senior

San Francisco, CA, USA

Hybrid work model requiring 3 days in the office per week; relocation assistance offered.

Category
Customer Success Management
Sales & Account Management
Required Skills
Machine Learning

You match the following OpenAI's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 6+ years of experience in customer-facing roles, engaging C-level technical audiences with complex global organizations
  • Led complex implementations of Generative AI/traditional ML solutions and can drive measurable business outcomes
  • Exceptional presentation and communication skills, particularly when engaging with executives and leaders
  • Strong problem-solving skills, adept at frequent context switching, and effectively manage working on multiple projects at once with expansive ownership
  • Solid track record of delivering and scaling an exceptional customer experience
  • Personally committed to fostering the safe and ethical evolution of AI
Responsibilities
  • Deliver exceptional customer outcomes, as demonstrated by production customer deployments, increased adoption, and customer satisfaction
  • Define and manage structured, time-bound onboarding and deployment projects across multiple OpenAI products to ensure seamless adoption and measurable success
  • Guide organizations through the adoption journey by providing change management expertise to maximize the impact of OpenAI solutions
  • Codify best practices, guides, and FAQs based on interactions with customers
  • Gather and relay customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning
  • Collaborate closely with the Sales team to ensure seamless handoff between pre- and post-sale and for ongoing relationship management

OpenAI develops artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models that can perform various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the capabilities of their AI systems. What sets OpenAI apart from competitors is its capped profit model, which limits the amount of profit the company can make, ensuring that excess profits are used to maximize the social benefits of AI. The goal of OpenAI is to ensure that artificial general intelligence (AGI) is developed safely and ethically, benefiting all of humanity.

Company Stage

Debt Financing

Total Funding

$18.4B

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-7%

2 year growth

-9%
Simplify Jobs

Simplify's Take

What believers are saying

  • OpenAI's involvement in Project Stargate boosts its infrastructure and strategic partnerships.
  • The 'Operator' AI agent positions OpenAI as a leader in practical AI applications.
  • Collaboration with academia and government enhances OpenAI's role in responsible AI deployment.

What critics are saying

  • Meta's $65 billion AI investment could overshadow OpenAI's advancements.
  • Apple's AI division enhancement may increase competition for OpenAI.
  • Project Stargate's scale may lead to resource allocation challenges for OpenAI.

What makes OpenAI unique

  • OpenAI's capped profit model emphasizes ethical AI development and social responsibility.
  • The 'Operator' AI agent showcases OpenAI's innovation in autonomous web-based task performance.
  • OpenAI's focus on inference-time compute enhances AI security against adversarial attacks.

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Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences

INACTIVE