T

Thales

Global defense and aerospace electronics

Product Support Engineer - Cloud WAF Support Engineer

Customer SupportConfirmed live in the last 24 hours
Full-timeMakati, Metro Manila, PhilippinesNo salary listedHybrid

About the Job

Requirements

  • At least 3 years of experience in technical support, information security, quality assurance for security or network products, or cloud services.
  • Knowledge of networking, including TCP/IP, routing protocols, HTTP, SSL/TLS, load balancing, proxies, reverse proxies, DNS, caching, and BGP.
  • Prior experience with web servers such as Nginx and IIS.
  • Familiarity with the OWASP Top 10.
  • Equivalent experience in a technical field may be accepted in place of a degree.

Responsibilities

  • Serve as a focal point for clients' technical issues and make sound decisions quickly.
  • Understand and document customer requirements, manage expectations, and provide customer service.
  • Analyze customer feature requests and forward them for higher-level escalation.

Desired Qualifications

  • Familiarity with bot mitigation is an advantage.
  • A degree in Engineering or Computer Science is an advantage.

About the Company

Thales

Global defense and aerospace electronics

Thales designs and delivers critical technology for aerospace, defense, and digital security. Its products include electronics, software, and data-security systems that power air travel, payments, and modern military platforms, by integrating hardware and software to build systems such as avionics, radar, cybersecurity, and secure communications that collect sensor data and protect networks. It stands out through deep industrial experience, end-to-end solutions across defense, aerospace, and cybersecurity, and a focus on AI and quantum tech, aided by strategic acquisitions and partial state ownership. Its goal is to provide reliable, secure, and connected technologies that support national security, public safety, and everyday life by solving complex security and connectivity challenges.

Company size
10,001+
Company stage
IPO
Headquarters
Meudon, France
Founded
1893

Recently Posted Jobs

Explore more opportunities at Thales

See more jobs