Order Management Export Analyst

SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide – including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more.

The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.

Order Management Export Analyst

• Location: Frimley, Surrey
• Function: EMEA Shared Service Centre (SSC)
• Contract: Fixed Term to cover Maternity

What’s in it for you?

• Flexible starting and finishing times + 4.5 day working week
• 33 days annual leave including public holidays due to supporting European countries
• Pension, Life cover & Health Insurance
• Shuttle bus from local train stations, EV Charging points
• Newly refurbished Gym with free classes and Spin Studio

This position is not available for international relocation

This position is eligible to work from home one day a week

About the role  

Reporting to the Export Manager this role will be to provide a professional service to the regional Sales team and to be responsible for all aspects of administrative tasks that support the account management for our export customers. You will ensure that the company service level targets are met and managing compliance (Export Documentation)

About the Team/Department

The Customer Supply Chain function is made up of 6 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full to our customers (retailers).  The Export team specifically deal with order management for countries that are supplied through our distributor model. This role is in the Sub-Saharan Africa cluster, managing French-West Africa and South Africa based accounts.

Responsibilities:

• Act as a key point of contact for distributor customers and sales in the region for day-to-day account relationships, understanding requirements, proactively resolving queries and ensuring a high standard of customer service throughout the order-to-delivery process.
• Accountable for managing sales orders in the system, Export shipments and documentation, liaise with stakeholders (logistics, supply, sales, etc) to ensure timely process of orders/shipments.
• Collaborate with the wider Export Team and internal stakeholders to identify opportunities to improve customer service, order fulfilment and operational efficiency.
• Accountable for maximising SCJ Value fill level in line with departmental targets
• To professionally manage stock allocations, liaison with Supply FG, Logistics, LSPs, inspection companies, and communication to other internal and external stakeholders.
• Ensure the accurate and timely processing of orders through local Sales interfaces and processing of orders and shipments following country specific requirements and all documentation related. 

Experience you’ll bring:

• Fluency in English both spoken and written, and ideally fluency in another language would be an advantage
• Previous experience in an Import & Export Customer Services environment. Ideally this would include order management and import/export documentation.
• Strong Microsoft Excel skills
• Strong communication skills

Behaviors you’ll need:

• Ability to work on own initiative and multi-task
• Ability to work under pressure and have a high attention to detail
• Ability to meet challenging deadlines and to solve last minute problems
• Process efficiency optimisation mindset

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Inclusion & Diversity 

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.  

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.  

Better Together

At SC Johnson, we believe people achieve their best when they collaborate and work together in person. We value connection to strengthen teamwork, accelerate problem solving, and drive innovation.