Marriott International

Manages and franchises hotels around the world

Assistant Chief Concierge

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

At least 1 year of related work experience.
Preferred education: high school diploma or GED equivalent.
No supervisory experience is required.
No license or certification is required.

Responsibilities

Respond to guest requests for special arrangements or services, including transportation, reservations, and dry cleaning, by making arrangements or identifying appropriate providers.
Respond to guests’ special requests and follow up to ensure satisfaction.
Provide guests with directions and information about property amenities, services, hours of operation, local areas of interest, and activities.
Contact the appropriate individual or department, such as Bellperson or Housekeeping, to resolve guest calls, requests, or problems.
Review shift logs and daily memo books, and document pertinent information in logbooks.
Prioritize and resolve outstanding requests from the previous day.
Monitor the club lounge for seating availability, service, safety, and guest well-being.
Serve as a departmental role model or mentor, and ensure employee compliance with company standards, policies, and external regulations.
Report accidents, injuries, and unsafe work conditions to a manager, and complete safety training and certifications.
Follow company policies and procedures; maintain a clean and professional uniform and appearance; maintain confidentiality of proprietary information; and protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address their service needs; assist individuals with disabilities; and thank guests with genuine appreciation.
Speak clearly and professionally, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships, support the team in reaching common goals, and listen and respond appropriately to other employees’ concerns.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for extended periods; and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor club lounge for seating availability, service, safety, and well-being of guests.

Serve as a departmental role model or mentor; ensure employee compliance with company standards and policies and external regulations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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