Operations Implementation Analyst

SWBC is seeking a talented individual to plan, coordinate, and execute key corporate initiatives from an operations perspective according to strict timelines. This role focuses on research analysis and departmental process improvement and coordinates the efforts of team members across multiple departments in order to deliver projects on-time and correct according to plan, as well as executes operational tasks, as needed. This individual composes, communicates, and implements requirements and solutions effectively for operations product management and process improvement. This position is responsible for the support of all operational initiatives within the assigned department within the Financial Insurance Group.

Why you'll love this role:

As an Operations Analyst you have the freedom to use creative skills and devise different ways (think out of the box) of finding solutions to business problems and opportunities.  As an Operations Analyst you are exposed to multiple levels within the organization and work with developers, testers, and cross sectional business departments to collaborate on solutions.  Last, the candidate will continue to build technical skills and learn about the infrastructure that is behind our applications. 

Essential duties include the following:

• Researches and analyzes departmental data and procedures for efficiencies, issues, and process gaps.  Identifies solutions and creates the implementation plan.

• Responsible for system and procedural implementation management, including coordinating with other teams such as BSA’s, SQA, UAT, Product Management, Account Management, Product, Compliance, Procedures, etc.  Acts in a project manager capacity, as needed.
• Responsible for the development of formal post-production validation, requirements documentation for system enhancements and initiatives.
• Updates and creates procedures based on research findings and implementation plans.
• Communicates progress, risks, timelines, etc., to key stakeholders, including senior level and executive level management.
• Performs all other duties as assigned.

Serious candidates will possess the minimum qualifications:

• Bachelor’s Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science, or related field from an accredited four-year college or university or equivalent experience required.
• Minimum of three (3) years of project management or (5) years of business analysis experience required.
• Proficient Microsoft Office skills, including Outlook and Word.
• Excellent verbal and written communication skills.
• Advanced Excel skills utilizing pivot tables, macros, etc. for analytical purposes.
• Strong organizational and interpersonal skills.
• Able to research and analyze data from queries, spreadsheets, and system information.
• Able to use basic office equipment, including copy machine, personal computer, and fax.
• Able to type 40 WPM.
• Able to sit for long periods of time performing sedentary activities.
• Able to stand, stoop, and kneel to file for long periods of time.
• Able to push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.

SWBC offers*:  

• Competitive overall compensation package
• Work/Life balance 
• Employee engagement activities and recognition awards 
• Years of Service awards
• Career enhancement and growth opportunities 
• Leadership Academy and Mentor Program
• Continuing education and career certifications 
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans 
• Lucrative Wellness Program

*Based upon employee eligibility 

Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.

To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.