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Services for the Underserved

Offers services to underserved New Yorkers

Program Director - IDD, OPWDD

Full-TimeDeadline 9/8/27
$70k/yr
Mid
Bachelor's
South Ozone Park, Queens, NY, USA
In Person
Social & Community ServicesResidential & Direct Support

About the job

Requirements
  • Experience working with people with intellectual and developmental disabilities.
  • Basic computer skills, including Microsoft Office and Windows.
  • A driver's license is preferred.
Responsibilities
  • Ensure that person-centered care and support are provided by all staff within the residence.
  • Ensure a positive climate that promotes respect and dignity for people supported.
  • Support each person's independence, choices, and outcomes.
  • Participate in screening, admission, and discharge processes to ensure smooth transitions of support.
  • Promote participation in meaningful daily living activities, including vocation, recreation, and spirituality.
  • Provide prompt, efficient, and personalized support to address requirements, requests, and concerns.
  • Provide opportunities for people supported to personalize their environment.
  • Provide leadership and direction for the residence through observation, mentoring, and coaching.
  • Maintain records and systems and ensure staff are properly trained and supported.
  • Ensure staff are trained in all aspects of each person's life, including health protocols, personal choice, and outcomes.
  • Lead meetings with stakeholders to ensure participation by members of each person's circle of support.
  • Represent the division and organization by participating in developmental-disability councils and IAC committees.
  • Coach and mentor staff under supervision.
  • Apply appropriate techniques for conflict resolution, crisis prevention, intervention, and resolution.
  • Provide round-the-clock responsiveness for emergency notifications and assistance.
  • Ensure that the program operates within its established budget.
  • Partner with Human Resources on hiring, developing, and retaining staff.
  • Maintain records in compliance with OPWDD regulations.
  • Ensure observations are completed across all staffing shifts.
  • Ensure health care needs are met and staff are trained in the needs of people supported.
  • Ensure all fire safety regulations are met.
  • Ensure agency policies and procedures are followed.
  • Partner with the Quality Assurance and Quality Improvement team to ensure residence standards are met.
  • Continually monitor the program to identify areas for improvement.
  • Ensure that the CARF philosophy is implemented and reassessed accordingly.
  • Ensure that the program continually requests feedback from stakeholders.
  • Set clear expectations for team members, the team, processes, and outcomes; provide training or delegate work when expectations cannot be met.
Desired Qualifications
  • AMAP certification.
  • SCIP-R certification.
  • CPR and First Aid certification.

About the company

S

Services for the Underserved

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S:US helps New Yorkers who face homelessness, disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma access a wide range of supports across New York City and Long Island. It coordinates services such as case management, housing and stabilization, behavioral health treatment, recovery supports, rehabilitation, advocacy, and community-based programs tailored to each person’s needs. By linking housing, health, justice, and community resources, S:US delivers integrated, place-based services that address multiple barriers at once rather than focusing on a single issue. The goal is to help people lead purposeful lives, improve neighborhoods, and break the cycle of poverty for current and future generations of New Yorkers.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

1978

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Simplify's Take

What believers are saying

  • The April 2026 crisis center adds recurring operating funding through 2031.
  • Urban Farms and bed-stuy food programs deepen neighborhood visibility and referrals.
  • TD's 2026 grant expands Homebase staffing during acute eviction pressure.

What critics are saying

  • S:US depends heavily on New York public funding and contract renewals.
  • Aerosolized political attacks on supportive housing threaten S:US's core Brooklyn model.
  • If state reimbursement tightens, its housing-and-behavioral-health network faces existential contraction.

What makes Services for the Underserved unique

  • S:US opened Brooklyn's sixth state-funded Crisis Stabilization Center in April 2026.
  • S:US won a $250,000 TD Charitable Foundation grant for eviction prevention.
  • S:US secured a $894,050 Truxton SRO contract through 2032.

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Benefits

Wellness Program

Professional Development Budget

Company News

Hep Free NYC
Oct 19th, 2023
NYC Hep C Task Force Meeting Highlights | 09-27-2023

In partnership with Services for the Underserved, NYC Health Dept launched the city's first Public Health Vending Machine located at 1676 Broadway, Brooklyn (corner of Decatur and Broadway).