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Services for the Underserved

Offers services to underserved New Yorkers

Program Director - IDD, OPWDD

Residential & Direct SupportPosted on Nov 5
Full-timeSouth Ozone Park, Queens, NY, USA$70k /yrIn-person

About the Job

Requirements

  • Experience working with people with intellectual and developmental disabilities.
  • Basic computer skills, including Microsoft Office and Windows.
  • AMAP, SCIP-R, CPR, and First Aid certifications are needed but not required; the employer provides on-the-job training.
  • A driver's license is preferred.

Responsibilities

  • Ensure staff provide care and support using a person-centered approach that promotes dignity, respect, independence, choice, and desired outcomes.
  • Participate in screening, admission, and discharge processes to support smooth transitions for people in the residence.
  • Promote participation in meaningful daily activities, including vocation, recreation, and spirituality.
  • Provide prompt, efficient, and personalized support that addresses requirements, requests, and concerns, and enable people to personalize their environment.
  • Lead and direct the residence through observation, mentoring, and coaching.
  • Maintain records and systems, and ensure staff are appropriately trained and supported in each person's health protocols, personal choices, and outcomes.
  • Lead meetings with stakeholders to support participation by each person's circle of support.
  • Represent the division and organization in developmental disability councils and IAC committees.
  • Apply appropriate conflict resolution, crisis prevention, intervention, and resolution techniques.
  • Provide round-the-clock responsiveness for emergency notifications and assistance.
  • Ensure the program operates within its established budget.
  • Partner with Human Resources on hiring, developing, and retaining staff.
  • Maintain records in compliance with OPWDD regulations and ensure observations are completed across all staffing shifts.
  • Ensure healthcare needs are met, staff are trained in the needs of the people supported, fire safety regulations are met, and agency policies and procedures are followed.
  • Partner with Quality Assurance and Quality Improvement to ensure residential standards are met.
  • Monitor the program for improvement opportunities, implement and reassess the CARF philosophy, and seek feedback from stakeholders.
  • Articulate the long-term vision, engage in discussions with peers, challenge thinking respectfully, and handle differing opinions in a way that encourages collaboration.
  • Communicate effectively, both verbally and in writing.
  • Uphold personal and professional ethics and values, respect the organization's values, and respect the culture, beliefs, and abilities of people supported.
  • Set clear expectations for team members, the team, and processes and outcomes; ensure team members can meet expectations and provide training or delegate as needed.

About the Company

Services for the Underserved

Offers services to underserved New Yorkers

Services for the Underserved (S:US) provides social services to New Yorkers facing homelessness, disability, behavioral health and addiction, poverty, criminal justice involvement, and trauma. It coordinates housing, case management, behavioral health treatment, rehabilitation, advocacy, and other supports across New York City and Long Island to address multiple needs in one place. It differentiates itself by its scale and its integrated, place-based approach that combines housing, health, and justice services rather than focusing on a single issue. Its goal is to help people live with purpose, improve neighborhoods, and break the cycle of poverty for current and future generations.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
1978

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