Integrated CX Design Senior Associate

Industry/Sector

Not Applicable

Specialism

Customer

Management Level

Senior Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an Associate- Integrated CX Design, you will specialize in providing consulting services focused on enhancing the overall customer experience. You will analyze customer touchpoints, design customer journey maps, and offer guidance to help clients create seamless and personalized experiences that drive satisfaction and loyalty. As a Senior Associate, you will focus on building meaningful client connections and learning how to manage and inspire others. You will navigate increasingly complex situations, growing your personal brand and deepening your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality solutions even when the path forward isn’t clear.

In this role at PwC Acceleration Center India, you will work within our Commercial & Service Excellence practice, leveraging your skills to analyze client needs and develop customer-centric solutions. You will use a broad range of tools and methodologies to generate new ideas and solve problems, interpreting data to inform insights and recommendations. Upholding professional and technical standards, you will contribute to the firm's code of conduct and independence requirements, while developing a deeper understanding of the business context and how it is evolving.

Responsibilities

We are looking for a Customer Experience Designer able to understand business requirements and any technical limitations, as well as be responsible for conceiving and conducting design research and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes. The CX designer will also be expected to design the overall functionality of the product, and to ensure a great user experience, iterate upon it in accordance with user-testing. 

• Understanding and applying digital experience and technology trends in the market. 

• Facilitate the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products. 

• Supporting experience design deliverables, including synthesizing observations, insights and ideas into cogent written deliverables (e.g. personas, journey maps, experience blueprints and other relevant documentation)  

• Developing client-facing deliverables and building client relationships. 

• Building quality, trusted and diverse relationships within the firm.  

A portfolio is required for review, please include a link to it in your resume. We are looking for the below aspects 

• Design research conducted and strategic vision devised for illustrative purpose or past clients.  

• Your desktop, mobile and tablet UX (User Experience) work (wireframes, prototypes, user flows, information architectures, etc)
  
  What You Must Have
  
  - At least a Bachelor's degree
  - At least 4 years of experience
  - Oral and written proficiency in English required
  
  What Sets You Apart
  
  Candidates should be able to demonstrate extensive customer transformation consulting abilities within a project team that includes the following:
  • Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision. 
  • Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design. 
  • A solid grasp of user-centered design (UCD), planning and conducting design research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns. 
  • Ability to iterate designs and solutions efficiently and intelligently. 
  • Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients. 
  • A clear understanding of the importance of user-centered design and design thinking. 
  • Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications. 
  • Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval. 
  • Be passionate about resolving user pain points through great design. 
  • Be open to receiving feedback and constructive criticism. 
  • Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies. 
  • Working knowledge of design tools such as Figma, Adobe XD, Sketch APP. 
  • Working knowledge of accessibility testing tools and standards for front-end customer facing user experience design 
  • Basic knowledge HTML5, CSS3, and JavaScript skills are a plus. 

Travel Requirements

Up to 40%

Job Posting End Date