A bachelor's degree in Computer Science or a related field is required.
One or more certifications such as MCSE, MCSA, RHCE, CCNA, or Fortinet are required.
At least 5 years of experience in IT and at least 1 year leading a team are required.
Experience with enterprise antivirus solutions is required.
Experience managing Active Directory and Group Policy Objects is required.
Experience managing firewalls, switches, and routers, preferably Fortinet or Cisco, is required.
Experience with various operating systems, endpoint security, and patch management is required.
Experience with cloud-based systems and tools is required.
Experience with network management using Cisco Meraki is required.
Familiarity with mobile device management tools such as Maas360 or Desktop Central is a plus.
Demonstrated ability to configure or manage enterprise-level routers or firewalls such as Cisco, Fortinet, and Mikrotik is required.
Knowledge of ITIL best practices is required.
IT service management knowledge and experience, preferably ServiceNow, are required.
Proficiency with G Suite and endpoint security, and familiarity with an IT service desk ticketing tool, are required.
Strong written and verbal communication, organizational, and problem-solving skills are required.
Strong leadership skills and the ability to drive change and adapt quickly are required.
A friendly attitude and ability to interact with diverse personalities and management levels are required.
Responsibilities
Manage IT operations for Bayut and dubizzle.
Manage fiscal years, capital and operational expenditure planning, forecasting, and expense management.
Identify performance weaknesses and propose solutions.
Lead teams in problem management, change management, and improvement initiatives to reduce incident counts.
Collaborate with technical and functional teams to document and support business rules and operating procedures.
Diagnose and resolve technical issues for Bayut and dubizzle employees.
Provide Level 2 desktop support for Windows, Mac, and Linux.
Administer servers.
Set up and configure new laptops and desktops.
Conduct regular system audits.
Administer and maintain wireless access points, VPN, and company-issued mobile devices.
Ensure security measures and upgrades are applied to desktops and laptops and kept up to date.
Provide network support and resolve issues with routers and access points.
Perform support duties as required to meet operational objectives.
Provide ongoing guidance, feedback, and mentoring to the team.
Track and review team performance and provide feedback for improvements.
Establish and enforce company standards to maintain service quality.
Identify opportunities for team development and skills advancement.
Desired Qualifications
Familiarity with mobile device management tools such as Maas360 or Desktop Central.
Experience managing firewalls, switches, and routers, preferably Fortinet or Cisco.
IT service management knowledge and experience, preferably ServiceNow.
dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
As part of dubizzle, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
As an IT Manager, you will be responsible and accountable for managing IT Operations for Bayut and dubizzle and supervising the implementation and maintenance of the company’s local IT infrastructure. You will work closely with all employees to ensure they can work seamlessly without worrying about IT issues.
In this role, you will:
Manage IT Operations for Bayut and dubizzle.
Manage organizational fiscal years, Capex/Opex planning, forecasting and expense management.
Proactively identify performance weaknesses and propose solutions.
Lead teams in problem management, change management and improvement opportunities to reduce incident counts.
Collaborate with other technical and functional teams to document and support business rules and operating procedures.
Diagnose and resolve technical issues related to Bayut and dubizzle employees.
Provide L2 desktop support (Windows/Mac/Linux).
Server Administration.
Set up and configure new laptops and desktops.
Conduct regular system audits.
Administer and maintain Wireless access points, VPN and company-issued mobile devices.
Ensure security and upgrades are applied to desktops and laptops and kept up to date.
Provide network support and resolve issues with routers and access points.
Perform support duties, as required, to meet specific operational objectives.
Provide ongoing guidance, feedback and mentoring support to the team.
Proactively track, review team performance and provide feedback for improvements.
Comply and help to maintain quality service by establishing and enforcing the company’s standards.
Identify opportunities for team development and skills advancement.
Qualifications:
Bachelor’s degree in Computer Science or a related field.
Any of the certifications, such as MCSE, MCSA, RHCE, CCNA, or Fortinet
Experience:
5+ years of experience in IT with a progressive career and at least 1+ years in leading a team.
Experience in Enterprise Antivirus Solution.
Experience in managing Active Directory and GPO.
Experience in managing Firewalls, switches / routers (Preferably Fortinet, Cisco).
Experience with various Operating systems, Endpoint Security and Patch management.
Experience with cloud-based systems and tools.
Network Management (Cisco Meraki).
Knowledge:
Familiarity with MDM tools such as Maas360 or Desktop Central is a plus.
Demonstrated skills in configuring/managing any enterprise-level routers/firewall, such as Cisco, Fortinet and Mikrotik.
Knowledge of ITIL best practices.
ITSM knowledge and experience (Preferably ServiceNow).
Proficient with G Suite, Endpoint security, and familiarity with an IT service desk ticketing tool.
Skills:
Strong written and verbal communication, organisational, and problem-solving skills.
Strong Leadership skills
Ability to drive change and adapt quickly.
Traits:
Friendly attitude and the ability to interact with diverse personalities and levels of management.