Manager – Voice Ordering Live Operations
Confirmed live in the last 24 hours
DoorDash

10,001+ employees

Local food delivery from restaurants
Company Overview
DoorDash is working to empower local communities and in turn, creating new ways for people to earn, work, and thrive. The company operates the largest food delivery platform in the United States.
Consumer Goods

Company Stage

Series H

Total Funding

$2.5B

Founded

2013

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-3%

2 year growth

-9%
Locations
Tempe, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Quality Assurance (QA)
Excel/Numbers/Sheets
CategoriesNew
QA & Testing
Operations & Logistics
Requirements
  • 1+ years of people management experience leading people leaders
  • Experience with implementing and managing a PCI DSS team & environment
  • Experience leading projects, hitting goals, and succeeding in a team environment (1+ years of consulting, start-up and project management experience)
  • Ability to operate in an ever-evolving and changing work environment
  • Comfortable navigating and summarizing large datasets in Excel to surface insights
Responsibilities
  • Lead, coach and develop a team of 5+ people leaders
  • Strategize by designing, building and executing process improvement projects to drive operational efficiencies and improve the customer experience
  • Partner cross-functionally with Support and business stakeholders to build a best-in-class operation
  • Oversee the performance metrics (Conversion, Escalation Rate, AHT, QA, Retention, NPS) of your team and operate at the lowest level of detail to understand and influence outcomes
Desired Qualifications
  • Experience with start-up and project management