Field Service Engineer - SDG

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges.

DESCRIPTION:

We are seeking a dynamic Field Service Engineer to support our ImmunoDiagnostics Division (IDD) in Taiwan. This role is pivotal in delivering best-in-class service and support to our healthcare and laboratory customers. The ideal candidate will have strong technical expertise in diagnostic systems, a passion for customer satisfaction, and the ability to work in a fast-paced, collaborative environment.

Key Responsibilities:

• Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers.

• Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel.

• Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc.

• Display integrity, understanding, tact, fairness, and technical knowledge in all customer interactions.

• Collaborate with internal partners to resolve customer issues and improve processes.

• Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or Advanced Operators.

• May be required to complete other related duties as the need arises and/or assigned.

Minimum Requirements/Qualifications:

• Bachelor's degree in engineering (e.g. biomedical engineering, mechanical, electronic, Information Engineering or other related fields) or equivalent work experience.

• Good communication and interpersonal skills, able to clearly convey technical issues to non-technical staff.

• Ability to work independently, with good time management and high stress tolerance.

• Availability to work flexible hours and respond to emergency service calls

• Excellent problem-solving skills and engineering judgment to handle complex electronic or mechanical equipment issues.

• Ability to acquire and possess a valid driver's license.