You have good experience as a bicycle mechanic, two-wheel mechanic, two-wheel mechatronics technician, or mechanical/craftsmanship experience from a similar field.
You are highly organized and enjoy thorough, independent work.
You have good proficiency in German and/or English.
Responsibilities
Manage the entire repair process, from initial assessment and inspection to fault detection, spare parts selection, and repair execution.
Determine the necessary scope of repairs based on technical expertise rather than customer requests.
Conduct quality controls to ensure refurbished e-bikes meet quality standards.
Contribute specialized knowledge in hardware and software.
Participate in improving repair processes and the overall quality of e-bikes.
Contribute ideas to optimize workshop operations and workflows.
Oversee and guide the mechanics team, support technical questions and complex repairs, foster a positive team culture, and ensure workflow efficiency and quality standards.
Desired Qualifications
Ideally, you have completed a relevant vocational training program or apprenticeship.
You enjoy experimenting with new repair processes and continuously improving them.
Upway is a fast growing startup building the largest marketplace for refurbished e-bikes globally. We have refurbished over 20,000 e-bikes in just two years and are growing fast! We are looking for a Bike Mechanic for our Upway Berlin Refurbishment Centre, currently our largest Centre in the world. The mechanic team repairs a large number of different used e-bikes and refurbishes them to excellent condition, providing Upway’s customers with a vast and high-quality e-bike selection.
We are looking for a Team Lead – E-Bike Mechanics to oversee and guide our mechanics team. This role is crucial in ensuring that our operations run smoothly and efficiently while maintaining the highest quality standards in e-bike refurbishment and repair. As the most experienced mechanic on your team, you will be the go-to expert for technical questions, complex repairs, and process improvements. Additionally, you will be responsible for fostering a positive team culture, ensuring workflow efficiency, and maintaining top-tier quality standards.
Full Repair Cycle: You manage the entire process, from initial assessment and inspection to precise fault detection, professional spare parts selection, and the execution of the actual repair.
Technical Authority: You determine the necessary scope of the repair, making decisions based on technical expertise, not customer requests.
Quality Assurance: You conduct meticulous quality controls to ensure our customers receive perfectly refurbished e-bikes at all times.
Expert Input: You contribute your specialized knowledge in hardware and software.
Continuous Improvement: You actively participate in the ongoing enhancement of our repair processes and the overall quality of our e-bikes.
Team Collaboration: You are an important team player, contributing your ideas for optimizing the workshop operations and workflows.
Professional Background: You have good experience as a bicycle mechanic, two-wheel mechanic, two-wheel mechatronics technician, or even possess mechanical/craftsmanship experience from a similar field. Ideally, you have completed one of the relevant vocational training programs (apprenticeships).
Skills & Attitude: You are highly organized and enjoy thorough, independent work.
Growth Mindset: You enjoy experimenting with new repair processes and continuously improving them.
Language Skills: You have good proficiency in German and/or English.