Senior Customer Success Manager

Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We're trusted by 20,000 organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients worldwide.

Our customers (researchers, marketers, HR teams, nonprofits, and platform businesses) rave about how fast and easy Tremendous is to use. Check out our ratings on G2.

Tremendous is profitable and growing without outside investors. We're a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. The team agrees– our employee NPS is in the high 80s.

About the role

We’re hiring a Senior Customer Success Manager to onboard, retain, and grow high-value international clients. You’ll be the primary CSM for EMEA and Indian clients, with selected accounts in other Asian markets where working hours align. You’ll own those relationships from late-stage sales through implementation and ongoing growth.

You’ll join our Customer Success team, with day-to-day support from your manager and the broader Success team. You’ll also work closely with the International team, joining relevant meetings and getting help with questions and escalations outside US working hours.

What you'll do

• Own a portfolio of 60-120 enterprise and mid-market relationships.

• Lead onboarding and launch planning for high-value clients.

• Run recurring meetings and monitor account health.

• Retain business and find expansion opportunities.

• Coordinate complex needs across Sales, Solutions Engineering, Product, Support, and Operations.

• Run proactive calls during agreed working hours for clients in EMEA, India, and other assigned markets.

• Improve and document our international Customer Success processes.

What you'll bring

• 4+ years in Customer Success, Account Management, or a related role

• Experience managing enterprise or high-value B2B customers

• A record of leading complex onboarding and implementation work

• Strong commercial judgment and communication skills

• Excellent English and residence on the US East Coast, in the UK, or in Spain

• A sustainable commitment to 6am–2pm ET if based in the US. In the UK or Spain, availability for normal or later local business hours with regular US team overlap; we’ll agree on the exact schedule during hiring.

• The ability to manage complex client relationships independently in a remote environment

• German, French, or Spanish fluency is a plus.

• Experience with SaaS, fintech, APIs, or payments is also helpful.

You’ll thrive here if you

• Own outcomes without waiting for direction.

• Keep complex implementations organized.

• Stay calm and credible in difficult situations.

• Balance customer needs with commercial judgment.

• Enjoy building processes other people can use.

What's cool about the role

• Competitive pay and equity. Base salary for this role:

  • US: $160k to $220k.

  • UK: £100k - £150k

  • Spain: €85k - €140k

• Fully remote. Work from anywhere in Spain, the UK, or EST United States.

• Great culture. Read more about how we work in our public handbook.