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Maven Clinic

Digital health platform for women's health

Director Product Manager - Payments & Client Success

Product ManagementConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • At least 10 years of product experience, including meaningful experience with benefits, eligibility, claims, or payer systems in a complex B2B2C or healthcare environment.
  • At least 3 years of experience managing and mentoring product managers.
  • A track record of scaling an operational product to reliability by making a manual and error-prone system run reliably at volume.
  • Deep understanding of how benefits data flows from employer configuration through eligibility verification to member activation, including failure points.
  • Direct experience with claims infrastructure, including submission, adjudication, remittance, reconciliation, and provider payments, and understanding of high-risk points in that pipeline.
  • Strong data and instrumentation skills, including funnel and reconciliation monitoring, activation analysis, and communicating outcomes to client success, growth, finance, and executive stakeholders.
  • Hands-on fluency with artificial intelligence tools and a perspective on where artificial intelligence can make benefits more reliable at scale.
  • Operate with high ownership and without waiting for direction.

Responsibilities

  • Own the benefits product end to end, including eligibility, enrollment, claims adjudication, payer and employer reconciliation, and provider payments.
  • Scale benefits operations by shifting from manual to programmatic reconciliation, self-serve eligibility, and automated claims, enabling member and provider volume to grow without proportional operational headcount growth.
  • Build and enforce a triage framework for custom client requests by assessing platform leverage, sequencing requests against the core roadmap, routing them to the appropriate owner, and communicating decisions clearly.
  • Manage and develop a team of product managers across benefits, payments, and eligibility and enrollment.

About the Company

Maven Clinic

Digital health platform for women's health

Maven Clinic is a digital health platform delivering comprehensive women’s and family health services, including preconception, fertility, IVF, adoption, surrogacy, and menopause care, through a nationwide network of clinicians and Care Advocates. It operates by providing on-demand appointments, ongoing assessments, proactive check-ins, and data-driven insights to tailor care and prevent costly complications. It differentiates itself with equity-focused access for all locations and family structures, plus dedicated care advocacy and risk management that aim to improve health outcomes while reducing costs. Its goal is to make comprehensive, outcome-driven care easily accessible and affordable for individuals, employers, and communities through proactive, integrated care.

Company size
1,001-5,000
Company stage
Series F
Total funding
$427.8M
Headquarters
New York City, New York
Founded
2014

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