Performance and Culture Advisor

The Performance & Culture Advisor plays a key role in shaping the team member experience by driving employee engagement, strengthening workplace culture, and fostering meaningful connections across the organization. This position serves as a trusted resource and culture ambassador, developing engagement strategies, coordinating recognition programs, supporting internal and executive communications, and creating experiences that inspire team members to feel connected, valued, and informed.

Partnering closely with leaders throughout the property, the Performance & Culture Advisor supports the execution of culture initiatives, engagement action plans, community partnerships, and volunteer programs that align with Caesars Entertainment's values and business objectives. This role also oversees engagement metrics, facilitates survey action planning, and helps transform team member feedback into meaningful improvements that enhance the workplace experience and support a culture where every team member can thrive.

Success in this role requires a passion for people, exceptional communication and relationship-building skills, creativity, organization, and a commitment to building an engaging, inclusive, and high-performing workplace culture.

• Bachelor's degree in Human Resources, Communications, Marketing, Public Relations, Hospitality, Business Administration, or a related field preferred.

• 2-5 years of experience in Human Resources or a related field.

• Demonstrated experience planning, coordinating, and hosting events, recognition programs, or employee engagement activities.

• Exceptional interpersonal and communication skills with the ability to build relationships and engage diverse audiences.

• Energetic, outgoing, and enthusiastic personality with a genuine passion for creating memorable team member experiences.

• Highly organized with strong project management skills and the ability to manage multiple events, programs, and priorities simultaneously.

• Creative thinker with the ability to generate innovative ideas that drive engagement, recognition, and workplace culture.

• Comfortable presenting to groups, emceeing events, facilitating discussions, and serving as a visible ambassador for the organization.

• Strong written communication skills with experience creating engaging communications, presentations, and promotional materials.

• Proficient in Microsoft Office Suite, including PowerPoint, Excel, and Outlook.

• Experience analyzing feedback, participation data, or engagement metrics to evaluate program effectiveness and identify opportunities for improvement.

• Ability to work flexible hours as needed to support team member events, community outreach activities, and special programs.

ADDITIONAL REQUIREMENTS

• Must be able to stand or sit for extended periods

• Must meet attendance guidelines and comply with all company, regulatory, and departmental policies 

• Must be able to work independently. 

• Must be able to work at a fast pace environment

• Must be able to work engagement events and some holidays

• Must be able to read, write, speak and understand English. 

• Must be able to respond to visual and aural cues. 

• Must be able to maneuver to all areas of the casino. 

• Must be able to lift up to 10 pounds and carry up to 5 pounds. 

• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.

LICENSE: N/A

Team Member Engagement, Culture & Experience

• Develops and supports employee engagement strategies that enhance the team member experience, strengthen workplace culture, and align with property objectives.

• Coordinates and maintains the property-wide Engagement and Communications Calendar, ensuring timely execution of engagement activities, recognition programs, and culture initiatives.

• Plans and facilitates team member events, listening sessions and engagement activities that promote connection, communication, and inclusion.

• Coordinates team member recognition programs that celebrate achievements, reinforce company values, and support a positive workplace culture.

• Supports and promotes property-wide culture initiatives designed to increase team member engagement, satisfaction, and retention.

• Partners with departments across the property to identify engagement opportunities, encourage participation, and support culture-building efforts.

• Serves as a resource for team members regarding engagement programs, culture initiatives, and employee experience activities.

• Collaborates with Business Impact Groups (BIGs) and HERO to support diversity, inclusion, volunteerism, and community involvement initiatives.

• Assists with the development, implementation, and tracking of engagement programs and initiatives based on team member feedback and organizational needs.

• Performs other job-related duties and responsibilities as assigned.

Internal Communications

• Develops and executes internal communication strategies that support business objectives, organizational priorities, and employee engagement.

• Creates and distributes employee-facing communications, announcements, and messaging to ensure consistent and effective communication across the property.

• Assists with communications and presentation materials that support leadership messaging and organizational initiatives.

• Maintains communication channels and engagement platforms to promote awareness of programs, events, and company initiatives.

• Ensures communications are clear, timely, engaging, and aligned with Caesars Entertainment's culture and values.

• Performs other job-related duties and responsibilities as assigned.

Survey & Engagement

• Supports the annual All-In, We-Win Engagement Survey process in partnership with the Vice President of Human Resources, including communication planning, participation efforts, and follow-up activities.

• Facilitates survey action planning and supports departments in developing and tracking initiatives that address team member feedback.

• Coordinates employee listening sessions, pulse surveys, and other feedback opportunities to gather insights and support continuous improvement.

• Owns engagement metrics, maintaining participation data, reporting, and trend analysis to evaluate program effectiveness and identify opportunities for improvement.

• Provides engagement-related insights and recommendations based on survey results, participation trends, and team member feedback.

• Performs other job-related duties and responsibilities as assigned.

Community Relations & Volunteer Partnerships

• Coordinates volunteer opportunities and community partnership activities that encourage team member participation and strengthen community connections.

• Processes and coordinates all administrative responsibilities related to community outreach programs, including volunteer tracking, partnership documentation, event coordination, reporting, correspondence, and recordkeeping.

• Works with HERO and community partners to promote volunteerism and corporate social responsibility initiatives.

• Maintains community engagement calendars, participation records, program reporting, and outreach-related documentation.

• Represents Caesars New Orleans at community and volunteer events as needed and promotes awareness of community involvement opportunities throughout the property.

• Performs other job-related duties and responsibilities as assigned.