Full-Time

Manager 1 – Technical Escalations Engineer

New York

Posted on 6/28/2022

Datadog

Datadog

5,001-10,000 employees

Provides comprehensive cloud monitoring and analysis

Data & Analytics

Compensation Overview

$101,000 - $147,000

Junior, Mid, Senior

New York, NY, USA

Required Skills
Linux/Unix
Requirements
  • Passionate about people management and/or mentorship with previous experience leading a team
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • A tinkerer with some programming experience and a basic knowledge of Linux
  • Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
Responsibilities
  • Manage, develop, coach and mentor a team of Technical Escalation Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog's 400+ integrations
  • Act as the owner for your team's accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports
  • Ensure successful training and onboarding of new hires
  • Guide the team through technical-training, certificates and additional learning and development needs
  • Build out documentation and knowledge base articles for a variety of technologies
  • Drive projects or initiatives to improve team productivity, process, or procedure
  • Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary

Datadog provides a cloud-based monitoring platform that integrates seamlessly with cloud environments, supporting DevOps teams by enabling real-time data analysis and comprehensive observability. Its extensive suite of services includes infrastructure monitoring, log management, application performance monitoring (APM), and more, making it an essential tool for managing modern cloud applications. This company is pivotal in aiding organizations to optimize their operational health and efficiency, setting a standard in the industry for thorough and accessible cloud application insight.

Company Stage

IPO

Total Funding

$147.9M

Headquarters

New York, New York

Founded

2010

Growth & Insights
Headcount

6 month growth

16%

1 year growth

24%

2 year growth

72%
INACTIVE