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Manager 1 – Technical Escalations Engineer
New York
Posted on 6/28/2022
New York, NY, USA
Experience Level
Desired Skills
  • Passionate about people management and/or mentorship with previous experience leading a team
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • A tinkerer with some programming experience and a basic knowledge of Linux
  • Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
  • Manage, develop, coach and mentor a team of Technical Escalation Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog's 400+ integrations
  • Act as the owner for your team's accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports
  • Ensure successful training and onboarding of new hires
  • Guide the team through technical-training, certificates and additional learning and development needs
  • Build out documentation and knowledge base articles for a variety of technologies
  • Drive projects or initiatives to improve team productivity, process, or procedure
  • Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary
Datadog offers monitoring and analytics for cloud-based workflows.
Company Overview
Datadog is on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. The company operates a monitoring & analytics tool for IT and DevOps teams that can be used to determine performance metrics as well as event monitoring for infrastructure and cloud services.