ATC Protech Customer Success Technician
Meteor Education
ATC Protech Customer Success Technician
Meteor Education
Plans, designs, and outfits school spaces.
Meteor Education · Dallas, United States (Hybrid) · Full-time · Posted 2026-10-23
Workplace: hybrid
Department: ATC South Central Studio - 112
JOB TITLE: ATC Customer Success Technician - ProTech Crew
DEPARTMENT: ATC West
REPORTS TO: Managing Director Operations and Fast Team Studio
FLSA STATUS: Exempt
JOB TYPE: Full Time
LOCATION: Remote - Texas (Applicants must live within the state of Texas)
COMPENSATION: Compensation will be commensurate with the scope of the role, responsibilities, and the skills and experience of the selected candidate
ADDITIONAL COMPENSATION:Annual merit pay review
APPLICATION DEADLINE: Friday November 6th
CONFLICT OF INTEREST POLICY
At Meteor, integrity and transparency are paramount in all our operations and interactions. To avoid any potential conflicts of interest and maintain the trust of our public customers, we regret that we cannot consider applications from individuals who are currently employed by organizations that are customers of Meteor, where they hold positions that could influence the purchasing decisions regarding our products or services. This policy ensures fairness and impartiality in our hiring process and customer interactions.
If you fall under this category, we appreciate your understanding and encourage your continued support as a valued customer.
ABOUT METEOR EDUCATION
Meteor Education is a national provider of furniture and interior solutions tailor made for learning environments. For more than three decades, Meteor Education has redefined modern K-12 learning environment design. Our collaborative approach connects instructional practices with thoughtful design, creating modern spaces that prepare future-ready students and deliver measurable outcomes. We are a mission-driven, impact-focused company backed by Bain Capital Double Impact, committed to improving educational outcomes through better learning environments.
SUMMARY OF POSITION
As a member of Meteor’s ProTech Crew, the Customer Success Technician provides on-site technical expertise and customer support for Career & Technical Education (CTE) and STEM learning environments. This role blends technical installation with customer-facing service, ensuring that equipment is properly installed, validated, and calibrated while also orienting instructors to use it effectively.
Customer Success Technicians are the front-line face of Meteor — outgoing, professional, and strong communicators who build trust with instructors and administrators. The ideal candidate combines hands-on technical skills (robotics, pneumatics, PLCs, and electrical systems) with the ability to engage customers confidently, explain technical systems in plain language, and deliver a consistently positive service experience.
ESSENTIAL RESPONSIBILITIES
1. Technical Installation & Validation
2. Instructor Orientation & Success Enablement
3. Service, Communication & Growth
Required:
Preferred/Plus:
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Meteor Education offers full-time employees a competitive benefits package designed to support their health, financial well-being, work-life balance, and families. Benefits include:
• Medical, dental, and vision insurance
• Telemedicine, mental health, and wellness resources
• Health Savings and Flexible Spending Account options
• A 401(k) retirement plan with pre-tax and Roth contribution options and an employer match
• Employer-paid and voluntary life, disability, and supplemental insurance options
• Paid time off and company-paid holidays
• Paid volunteer time
• Parental and family caregiver leave
• Benefits navigation and retirement-planning resources
Eligibility and coverage vary by benefit and are subject to the terms of the applicable plans and company policies.
Equal Opportunity Employer
Meteor Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
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Plans, designs, and outfits school spaces.
Meteor Education designs and optimizes flexible learning environments for K-12 schools across the United States. It works with school districts to create custom spaces that boost student engagement and support teachers in developing future-ready learners. The company offers planning, design, installation, and ongoing optimization of educational spaces, earning revenue from consulting fees, design services, and the sale of educational furniture and equipment. Its approach relies on research-based design principles to maximize the impact and value of each space. Compared with other firms, Meteor Education emphasizes tailored, district-specific designs that align with current research and classroom practice, focusing on measurable educational outcomes. The goal is to help schools adopt adaptable learning environments that improve engagement, collaboration, and learning results over time.
Explore more opportunities at Meteor Education