Dispatcher / Telecommunicator

Overview

The primary duties of the Telecommunicator include (but are not limited to): determine the nature and location of the emergency; determine priorities, and dispatch EMS or other emergency units as necessary(ranging from routine to critical) and in accordance with established procedures; manages situations as conditions change; perform Emergency Medical Dispatch, including pre-arrival instructions using available resources; receive and process emergency calls, maintain contact with all units on assignment, maintain status and location of EMS units; answer non-emergency calls for assistance; enter, update and retrieve information from a variety of computer systems; receive & respond to requests regarding non-emergency transfers from medical facilities, monitor numerous public safety radio frequencies; operate a variety of communications equipment, including radio consoles, telephones and computer systems; other duties as required.

Responsibilities

• Receive incoming emergency and non-emergency requests for service
• Help facilitate appropriate deployment of resources
• Determine call urgency and location of situation
• Dispatch appropriate unit to respond to emergency and non-emergency requests for ambulance service based on the type of call and time
• Schedules non-emergency transfers so that utilization of units and personnel is enhanced and so that conflicts in scheduling do not occur
• Maintain PHI in accordance with HIPAA
• Account for and ensure field resource safety at all times
• Deal with stressful situations with poise and professionalism
• Be able to prioritize based on changing need
• Maintain thorough working knowledge of local geography, which includes maps, streets, and grid book systems
• Prepare accurate and timely statistical reports and appropriate paperwork
• Knowledge of company and departmental policies, operating procedures and protocols
• Monitor enroute and response times
• Monitor staff and vehicle movement or posting

Qualifications

Certifications:

• EMS system deployment
• Basic Life Support (BLS) Certification, American Heart Association (AHA) (within 30 days)
• Emergency Medical Dispatcher (EMD) Certification, International Academies of Emergency Dispatch (IAED) (within 1 year)
• ICS-100: National Incident Management System (NIMS), FEMA (within 6 months)
• ICS-200: National Incident Management System (NIMS), FEMA (within 6 months)
• ICS-700: National Incident Management System (NIMS), FEMA (within 6 months)
• ICS-800: National Incident Management System (NIMS), FEMA (within 6 months)
• Introduction to Emergency Response to Terrorism (ERT), FEMA (within 6 months)
• Hazardous Materials Awareness (HazMat), FEMA (within 6 months)

Work Experience: EMS system deployment

Education: HS/GED or equivalent

Carle Health Company Overview

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our more than 17,000 team members and providers work together to support patient care across central and southeastern Illinois.  We’ve grown to include seven, award-winning hospitals across eight hospital campuses and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle Foundation Hospital, Carle Physicians Group, Carle Hoopeston Regional Health Center, Carle BroMenn Medical Center including Carle Eureka Hospital and associated Carle Health Medical Group clinics all hold Magnet® with Distinction designation, the nation’s highest honor for nursing care granted by the American Nurses Credentialing Center (ANCC). Carle Health Methodist Hospital, Carle Health Proctor Hospital and Carle Health Pekin Hospital all hold the exclusive Magnet® designation.

We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [email protected].

Salary Range

The compensation range for this position is $19.03per hour - $30.83per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.