Director – Client Success & Country Lead

Location: Willing to travel to Montenegro

Overview:
We are seeking a dynamic, experienced, and mission-driven individual to lead the launch of General Assembly’s tech education program in Montenegro. This program brings digital skills to Montenegro’s talented youth, contributing to the country’s growth and future prosperity. Modeled after GA’s successful partnership with Tamkeen in Bahrain, this role involves building a robust infrastructure for tech bootcamps and apprenticeships. To be effective, the person in this role will spend considerable time locally managing operations, and ensuring program success in collaboration with the Montenegro government.

As the Regional Director of New Market Launch, you will be responsible for replicating the operational model, building partnerships, and coordinating the program’s success across various GA functions, including infrastructure, hiring, operations, technology, marketing, admissions, instruction, customer success, and program coordination.

Key Responsibilities:

• Program Development and Implementation: Stand up the program, mirroring the Bahrain model, including tech bootcamps in software engineering, data analytics, and UX design, with a focus on supporting job readiness and tech skills for Montenegro’s workforce.
• Partnership and Stakeholder Management: Serve as the key liaison between General Assembly and the Montenegro government. Develop partnerships with local government, businesses, and community organizations to drive program awareness, outcomes, and success.
• Operations and Infrastructure: Establish the operational foundation, including logistics for facilities, technology, and learning resources.
• Hiring and Team Leadership: Recruit and manage a local team across functions, including marketing, admissions, customer success, and instructional staff, to ensure program delivery and high-quality outcomes - with oversight from the General Assembly global operations team.
• Marketing and Admissions Strategy: Lead the coordination of the initial regional marketing strategy to attract participants to the program in partnership with the global marketing team. Develop admissions processes to enroll qualified candidates in partnership with the global admissions team.
• Customer Success and Program Coordination: Ensure a high level of customer satisfaction for the Montenegro government (customer), learners and hiring partners. Oversee career coaching and job placement services for graduates.
• Program Evaluation and Reporting: Establish program success metrics, such as graduate outcomes, employer partnerships, and job placement rates, and provide regular reports to internal stakeholders and the Montenegro government that will be executed by the local team once established.

Key Qualifications:

• Proven experience in launching or leading large-scale programs, particularly in education, tech, or government partnerships.
• Strong understanding of tech bootcamps, skills training, and job readiness programs.
• Experience managing cross-functional teams and working collaboratively with multiple stakeholders.
• Excellent communication skills and ability to manage high-level relationships with government and corporate partners.
• Results-driven with strong project management skills and a track record of meeting deadlines and achieving outcomes.
• Knowledge of the Montenegro business and government landscape is highly preferred.