Full-Time

Director – Client Success

Updated on 12/5/2024

General Assembly

General Assembly

1,001-5,000 employees

Education and career transformation services

Education

Senior

London, UK

Willing to travel to Montenegro.

Category
Project Management
Business Development
Business & Strategy
Required Skills
UI/UX Design
Data Analysis
Requirements
  • Proven experience in launching or leading large-scale programs, particularly in education, tech, or government partnerships.
  • Strong understanding of tech bootcamps, skills training, and job readiness programs.
  • Experience managing cross-functional teams and working collaboratively with multiple stakeholders.
  • Excellent communication skills and ability to manage high-level relationships with government and corporate partners.
  • Results-driven with strong project management skills and a track record of meeting deadlines and achieving outcomes.
  • Knowledge of the Montenegro business and government landscape is highly preferred.
Responsibilities
  • Stand up the program, mirroring the Bahrain model, including tech bootcamps in software engineering, data analytics, and UX design, with a focus on supporting job readiness and tech skills for Montenegro’s workforce.
  • Serve as the key liaison between General Assembly and the Montenegro government. Develop partnerships with local government, businesses, and community organizations to drive program awareness, outcomes, and success.
  • Establish the operational foundation, including logistics for facilities, technology, and learning resources.
  • Recruit and manage a local team across functions, including marketing, admissions, customer success, and instructional staff, to ensure program delivery and high-quality outcomes - with oversight from the General Assembly global operations team.
  • Lead the coordination of the initial regional marketing strategy to attract participants to the program in partnership with the global marketing team. Develop admissions processes to enroll qualified candidates in partnership with the global admissions team.
  • Ensure a high level of customer satisfaction for the Montenegro government (customer), learners and hiring partners. Oversee career coaching and job placement services for graduates.
  • Establish program success metrics, such as graduate outcomes, employer partnerships, and job placement rates, and provide regular reports to internal stakeholders and the Montenegro government that will be executed by the local team once established.

General Assembly focuses on teaching in-demand skills to help individuals and companies advance in their careers. It offers courses in areas like web development, data science, and digital marketing, which are designed to meet the current job market's needs. Students can choose from online or in-person classes, making education accessible to many. General Assembly generates revenue through tuition fees for its courses and by partnering with large companies to provide corporate training solutions. This partnership not only helps businesses upskill their employees but also provides a consistent income for General Assembly. Additionally, the company offers free introductory courses, allowing potential students to experience its teaching quality before enrolling in paid programs. The goal of General Assembly is to equip a global community of learners and businesses with the necessary skills to succeed in today's workforce.

Company Stage

Acquired

Total Funding

$154.4M

Headquarters

New York City, New York

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • The launch of new part-time bootcamps in UX Design and Data Analytics demonstrates General Assembly's commitment to flexible learning options, catering to working professionals.
  • Partnerships with organizations like CollegeVine expand career opportunities for students, enhancing General Assembly's reputation and reach.
  • Recognition by Deloitte and Fast Company as a leading innovator in education underscores the company's strong market position and growth potential.

What critics are saying

  • The competitive landscape of online education and bootcamps is crowded, requiring General Assembly to continuously innovate to maintain its edge.
  • Dependence on corporate partnerships for a steady revenue stream could be risky if economic downturns lead to reduced corporate training budgets.

What makes General Assembly unique

  • General Assembly's dual focus on individual learners and corporate training solutions sets it apart from competitors who may only target one segment.
  • The company's global reach with 30 campuses worldwide provides a significant advantage in terms of accessibility and market penetration.
  • Offering free introductory courses like Dash allows potential students to experience the quality of education before committing financially, a unique approach in the education sector.

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Benefits

Inspiration - Shape how people think and learn, from junior developers to employees of Fortune 500 companies.

Community - Collaborate with smart, passionate peers to achieve goals and grow our business.

Growth - Develop professional skills through mentorship, career development, and free GA classes.

Benefits - Balance work and life with generous paid time off, parental leave, and more.