Full-Time

Customer Solutions Engineering Leader

Posted on 5/17/2024

Plume

Plume

501-1,000 employees

SaaS platform for WiFi and cybersecurity services

Data & Analytics
Hardware

Senior

Tulsa, OK, USA

Required Skills
Communications
Salesforce
JIRA
Confluence
Requirements
  • BS in Computer or Electrical Engineering or related technical field
  • 7+ years of experience in a Sales Engineering role focused on SAAS products
  • 3+ years of experience leading teams
  • Understanding of Cloud technology components
  • Good understanding of Networking, workloads/applications, and API’s
  • Proficient verbal and written technical communication in English
  • Proficient usage of collaboration tools like Salesforce, Jira, & Confluence
  • Ability to travel >70% of the time
Responsibilities
  • Work closely with Communication Service Providers (CSPs) and Enterprise customers
  • Provide technical expertise and support team members and strategic accounts
  • Act as a technical liaison between Plume technical teams and other vendors
  • Collaborate with sales teams to understand customer requirements
  • Secure and renew orders, arrange deployment and delivery
  • Drive diagnosis, troubleshooting, and testing of escalated issues
  • Recommend improved processes or services to customers
  • Coordinate requirements for new features with internal teams
  • Research and stay up to date on industry standards and trends
  • Lead cross-functional customer experience review sessions
  • Hire, develop, and lead a Customer Solution Engineering team
  • Assist Customer Solution Engineers in career growth plans

Plume Design, Inc offers a dynamic work environment with a strong focus on providing scalable SaaS solutions for optimized WiFi, cybersecurity, and smart services. As a leader in delivering comprehensive services for connected homes and small businesses, the company fosters a culture of technical excellence and rapid innovation, making it an ideal workplace for those passionate about impacting the telecommunications industry.

Company Stage

Series F

Total Funding

$722.4M

Headquarters

Palo Alto, California

Founded

2015

Growth & Insights
Headcount

6 month growth

0%

1 year growth

4%

2 year growth

-5%

Benefits

Lifetime Plume HomePass membership (availability based on geographic location).

Allowance for home office set-up.

Monthly data or phone allowance.

Plume employee referral bonus program.

Public Transportation reimbursement.

Retirement savings contributions

Employee discounts.

Patent submission support and incentive award program.

Competitive and comprehensive health insurance coverage and extended benefits such as dental, vision, life, short/long-term disability insurance, and FSA/HSA (detailed coverage may vary by location).

Employee assistance program.

Generous vacation policy to ensure time to recharge (open paid time off or generous accrued paid time off based on location).

Health and wellness reimbursement and a Premium Strava membership.

Holistic health platform with Walking on Earth.

Generous parental leave policy.

Living our Plumian traits.

Online and in-person team-building events.

PlumeStrong - our corporate social responsibility program designed to apply our resources (time, brainpower, product, money) for good.

Remote/flexible work arrangements.

Professional development opportunities.

Immigration support.

Inclusive workplace, where everyone feels at home.

INACTIVE