Volunteer Program Support Specialist

Supports operations of the Volunteer Program as the point of contact for volunteers, community members, and other staff.

Manages office communications and workflow, including program information, work processes and correspondence. Supports electronic volunteer management by processing applications, references, training documents and status changes, and maintaining forms and records. Manages ordering and distribution of supplies and uniforms. Supports volunteers in person, by phone, and email; assists with problem solving and customer service. Leads recognition, facilitates volunteer orientations and prepares database/spreadsheet reports, correspondence and mail-merge functions.

Mon - Friday 9am-5:30pm (evening hrs until 7pm monthly/ occasional weekend)

Performs a wide variety of complex administrative activities for a Section Chief or VP, and/or others as assigned.Essential Functions:

• Schedules appointments and meeting locations; coordinates business events. Manages travel arrangements including air reservations, scheduling options, hotel and car rental. Develops travel itineraries in alignment with NCH standards. Responsible for completion of reimbursement requests.
• Provides excellent service to both internal and external customers by applying best practices and standard operating procedures. Anticipates problems and proposes solutions in advance.
• Coordinates special projects within assigned department.
• May provide assistance in training and orientation of colleagues.
• Creates moderately complex correspondence, spreadsheets and visual presentations for projects.

Education Requirement:

High School Diploma or Equivalent; business-related or professional development coursework preferred.

Licensure Requirement:

(not specified)

Certifications:

(not specified)

Skills:

Must complete Ambassador Program within first 12 months of employment.

Experience:

3 years administrative experience preferred. Experience in a healthcare environment may be desired.

Physical Requirements:

OCCASIONALLY: Climb stairs/ladder, Electricity, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Pushing / Pulling: 0-25 lbs

FREQUENTLY: Bend/twist, Color vision, Flexing/extending of neck, Interpreting Data, Reaching above shoulder, Repetitive hand/arm use, Squat/kneel, Standing, Walking

CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Peripheral vision, Problem solving, Seeing – Far/near, Sitting

Additional Physical Requirements performed but not listed above:

(not specified)

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"