RH

Luxury home furnishings retailer; direct-to-consumer

Leader – Home Delivery

Warehouse & FulfillmentConfirmed live in the last 24 hours

Full-timeMilan, Metropolitan City of Milan, Italy€65k - €80k /yr

About the Job

Requirements

5+ Leadership experience in home delivery, logistics, warehousing, or a related field within a service-driven environment
Experience operating in high-growth, multi-site, or complex operational environments
Strong operational acumen, including experience managing cost, service, and quality performance
Proven success leading teams and external service providers to deliver consistent, high-quality outcomes
Experience assessing performance, identifying gaps, and implementing solutions that improve execution
Strong communication skills that align cross-functional partners and stakeholders
Strong problem-solving and decision-making grounded in data and operational insight
Proficiency with core business systems and tools used to manage operations and reporting
Candidates must have legal authorization to work in the country in which they are applying at the time of application
Proficiency in English is required due to the international nature of our business and the need to communicate with global teams
Occasionally lift, move, and mobilize items weighing up to 34 kg using appropriate equipment and techniques
Travel within the assigned geographic territory to support site visits, delivery ride-alongs, and operational audits
Work in both warehouse and field environments, including standing, walking, bending, or climbing stairs as part of regular site presence

Responsibilities

Lead home delivery center operations, ensuring excellence across warehousing, inventory, and final-mile delivery
Deliver a home delivery experience that reflects the quality, care, and service experienced in our Galleries
Lead, coach, and develop teams to drive accountability, engagement, and performance
Oversee daily workflow, staffing, and resource allocation to meet service, quality, and productivity goals
Drive performance through consistent review of key metrics, identifying opportunities to improve efficiency and outcomes
Own operational performance, including cost management, service levels, and delivery quality
Partner with third-party delivery and logistics providers, ensuring alignment to RH standards and expectations
Conduct site visits and operational audits, leading root-cause analysis and implementing solutions that strengthen execution
Address escalated client concerns with urgency and accountability while promoting a culture of safety and operational excellence

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

RH is seeking a Leader, Home Delivery to lead the execution of our home delivery experience across an assigned market. This role is responsible for delivering operational excellence across warehouse and delivery functions, ensuring every client interaction reflects the quality and service expected of the RH brand.

As a leader of people and process, you will elevate performance through clear direction, strong partnerships, and a commitment to continuous improvement—bringing together teams, systems, and service providers to deliver a seamless and first-class client experience.

YOUR RESPONSIBILITIES

Lead home delivery center operations, ensuring excellence across warehousing, inventory, and final-mile delivery
Deliver a home delivery experience that reflects the quality, care, and service experienced in our Galleries
Lead, coach, and develop teams to drive accountability, engagement, and performance
Oversee daily workflow, staffing, and resource allocation to meet service, quality, and productivity goals
Drive performance through consistent review of key metrics, identifying opportunities to improve efficiency and outcomes
Own operational performance, including cost management, service levels, and delivery quality
Partner with third-party delivery and logistics providers, ensuring alignment to RH standards and expectations
Conduct site visits and operational audits, leading root-cause analysis and implementing solutions that strengthen execution
Address escalated client concerns with urgency and accountability while promoting a culture of safety and operational excellence

OUR REQUIREMENTS

5+ Leadership experience in home delivery, logistics, warehousing, or a related field within a service-driven environment
Experience operating in high-growth, multi-site, or complex operational environments
Strong operational acumen, including experience managing cost, service, and quality performance
Proven success leading teams and external service providers to deliver consistent, high-quality outcomes
Experience assessing performance, identifying gaps, and implementing solutions that improve execution
Strong communication skills that align cross-functional partners and stakeholders
Strong problem-solving and decision-making grounded in data and operational insight
Proficiency with core business systems and tools used to manage operations and reporting
Candidates must have legal authorization to work in the country in which they are applying at the time of application
Proficiency in English is required due to the international nature of our business and the need to communicate with global teams

PHYSICAL REQUIREMENTS

Occasionally lift, move, and mobilize items weighing up to 34 kg using appropriate equipment and techniques
Travel within the assigned geographic territory to support site visits, delivery ride-alongs, and operational audits
Work in both warehouse and field environments, including standing, walking, bending, or climbing stairs as part of regular site presence

We kindly request you submit your application materials, including your resume, in English, as proficiency in English is essential for this role.

Pay Range: €65.000 - €80.000 Annually

About the Company

RH

Luxury home furnishings retailer; direct-to-consumer

RH is a luxury home furnishings retailer offering high-end furniture, lighting, textiles, and decor. Its products are sold directly to consumers online, in galleries, or via sourcebooks, and through RH Contract for B2B partnerships, with exclusive and reissued Modernist-inspired designs presented as curated collections. The company combines product sales with services like interior design consultations and on-site hospitality in galleries to create a cohesive brand experience. Its goal is to be the premier brand for luxury home environments by serving individual buyers and business partners and expanding internationally through its direct channels and contract division.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Corte Madera, CA
Founded: 1979

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