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Lyra Technology Group

Decentralized MSP portfolio and acquisition platform

VP of MSP Operations

Full-TimeUpdated on 10/20/2026
$150k - $200k+ Annual bonus potential
Expert
Chicago, IL, USA+1 moreMore locations: Vancouver, BC, Canada
HybridCandidates may be based anywhere; travel within Canada and the United States up to 50% of the time is required.
Business & StrategyBusiness Operations

About the job

Requirements
  • Experience leading operations within a managed service provider or information technology services organization is required.
  • Strong understanding of service delivery, professional services automation metrics, utilization, project operations, growth, and customer success.
  • Proven ability to improve operational performance and scalability.
  • Executive presence to influence chief executive officers and senior leaders.
  • Comfort operating across multiple businesses and leadership styles.
  • Data-driven approach with strong operational and financial acumen.
  • Ability to travel within Canada and the United States up to 50% of the time.
Responsibilities
  • Partner with chief executive officers and operational leaders to improve business performance and execution.
  • Drive operational rigor across service delivery, utilization, project delivery, customer experience, and key performance indicator management.
  • Identify operational gaps, risks, and improvement opportunities across the portfolio.
  • Support leadership teams with strategic planning, accountability frameworks, and operational best practices.
  • Help improve pricing discipline, productivity, and profitable growth initiatives.
  • Share best practices and operational insights across portfolio companies.
  • Support post-acquisition operational integration and maturity initiatives where applicable.
  • Build relationships with local leadership teams through influence and credibility rather than centralized control.
  • Own the monthly regional reporting cadence, including preparing and delivering performance reports to the Regional CEO and portfolio leadership.
  • Analyze operational and financial data, including professional services automation metrics, utilization, service margins, and customer health, to identify trends, risks, and improvement opportunities.
  • Support annual budgeting and ongoing forecasting across portfolio companies in partnership with chief executive officers and finance teams.
  • Prepare monthly management discussion and analysis commentary on regional performance and explain variances against budget and forecast.
  • Coordinate and facilitate the regional operating rhythm, including monthly business reviews, leadership meetings, and cross-operating-company working sessions.
  • Travel frequently to embed within managed service providers, primarily located in Canada, for approximately one to two weeks per month.

About the company

Lyra Technology Group is a portfolio-based parent that builds a network of managed IT service providers (MSPs) across North America. It acquires MSPs and provides them with permanent capital, shared resources, and a community of peers, while allowing each acquired company to keep its brand, leadership, and culture and operate independently under its existing management. The group also operates Lyra Recovery, a division focused on ransomware and data breach remediation. Its approach centers on decentralized decision-making by local leaders, continuous growth through acquisitions, and ensuring that the independent MSPs retain their identity while benefiting from the backing and infrastructure of Lyra and Evergreen Services Group. The ultimate goal is to expand a large, coast-to-coast MSP network serving more than 10,000 organizations, by adding leading MSPs and supporting their growth without divestment, using permanent capital from its backers.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Chicago, Illinois

Founded

2017

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Simplify Jobs

Simplify's Take

What believers are saying

  • September 2026 Concept Data and Voice Select added South Australian healthcare and voice capabilities.
  • June 2026 OSIT was Lyra's largest ANZ deal, expanding enterprise reach and ESOP credibility.
  • Anthropic partnership positions Lyra for rising AWS AI budgets and managed deployment demand.

What critics are saying

  • Evergreen's rollup model depends on continuous acquisitions; deal slowdown stalls growth.
  • MSP integration across 71+ companies creates execution risk, especially after June 2026 ANZ expansion.
  • Private-equity ownership under Alpine pressures returns; a weak exit market traps capital longer.

What makes Lyra Technology Group unique

  • Lyra keeps acquired MSP brands, teams, and founders, preserving client trust.
  • Evergreen never divests, giving Lyra permanent capital for patient MSP rollups.
  • Lyra Cloud Services' 2026 Anthropic-AWS partnership adds AI operational services depth.

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Benefits

  • Health Insurance
  • Unlimited Paid Time Off
  • Flexible Work Hours
  • Remote Work Options
  • Paid Vacation
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Wellness Program
  • Mental Health Support
  • Conference Attendance Budget
  • Professional Development Budget
  • Stock Options

Company News

GlobeNewswire
Sep 28th, 2026
Evergreen's Lyra Technology Group acquires adelaide-based Concept Data.

Evergreen's Lyra Technology Group acquires adelaide-based Concept Data. The partnership brings long-term backing to a leading South Australian IT, cyber security and communications provider while preserving its team, brands and client relationships. September 28, 2026 16:00 ET | Source: Evergreen ADELAIDE, Australia, Sept. 28, 2026 (GLOBE NEWSWIRE) - Evergreen's Lyra Technology Group ("Lyra") today announced the acquisition of Concept Data and its sister business Voice Select, an Adelaide-based technology consultancy, managed services and business communications provider. Concept Data joins Lyra's ANZ region, alongside 4 other businesses Evergreen has acquired this quarter. "We're thrilled to welcome Adelaide based Concept Data to Lyra Technology Group. With deep expertise serving medical customers, the team brings valuable..." "We are incredibly proud of what our team has built..." "We chose to partner with Lyra and Evergreen because they understand that the strength of our business comes from our people, our culture and the trusted..." "This partnership allows us to retain what makes our business successful while gaining access to greater resources, deeper expertise and a wider community of..." Founded in 2014, Concept Data helps organisations improve security, operational resilience and business performance through practical technology solutions. Its capabilities span managed IT services, cyber security and compliance, Microsoft 365 and cloud services, AI enablement and automation, private cloud hosting, business continuity and disaster recovery, and strategic technology advisory. Voice Select, established in 2018, specialises in hosted voice and VoIP phone systems, SIP and carrier services, number management and ongoing telecommunications support. Together, the two businesses give clients one accountable team across IT, security, cloud and voice, supporting small and medium-sized organisations across industries such as: healthcare and medical services, professional services, construction, finance, not-for-profit, education and other security-sensitive, business-critical environments. "We are incredibly proud of what our team has built," said Chief Executive Officer, Gary Paradise. "We chose to partner with Lyra and Evergreen because they understand that the strength of our business comes from our people, our culture and the trusted relationships we have with our clients. They also bring the experience and know-how to help us accelerate our growth and take the business to the next stage of its journey." The business achieved record revenue and growth in its most recent financial year. Over the past decade it has expanded from traditional managed IT into cyber security, compliance, AI enablement, private cloud and advisory. Under Lyra's partnership model, Concept Data and Voice Select will continue to operate independently under their established brands from Adelaide. Chief Executive Officer Gary Paradise and the existing team will remain in place. "This partnership allows us to retain what makes our business successful while gaining access to greater resources, deeper expertise and a wider community of technology businesses," said Paradise. "For our clients and team, it is very much business as usual, with exciting opportunities to expand our capabilities and build an even stronger future together." Waruna Kirimetiyawa, Regional CEO of the ANZ region said, "We're thrilled to welcome Adelaide based Concept Data to Lyra Technology Group. With deep expertise serving medical customers, the team brings valuable sector knowledge to our group and further strengthens our presence in South Australia. We see an exciting opportunity to build on that strong foundation supporting Concept Data with the resources, capabilities and connections of our global network while preserving the local relationships and personal service their customers value. We can't wait to work together and help Concept Data reach its next stage of growth over the long term." With Lyra's backing, Concept Data and Voice Select plan to deepen their capabilities and pursue new growth opportunities while continuing to deliver the practical advice and responsive support their clients rely on. About Concept Data and Voice Select Concept Data is a South Australian technology consultancy and managed services provider helping organisations improve security, resilience and business performance through practical technology solutions. Its capabilities include managed IT services, cyber security and compliance, Microsoft 365, AI enablement, private cloud hosting, business continuity, telecommunications and strategic technology advisory. Through Voice Select, the group also delivers hosted voice, VoIP phone systems, carrier services and ongoing communications support. Concept Data and Voice Select continue to operate under their established brands from Adelaide, serving organisations across a range of industries. Learn more at conceptdata.com.au and voiceselect.com.au. About Evergreen Evergreen is a community of leading managed services and software companies operated by world-class leadership teams. Evergreen partners with owners of technology services to provide value creation, talent, and capital in support of growth and exceptional service delivery. Evergreen differentiates itself by providing a permanent home for businesses that care deeply about their customers and employees. For more Evergreen news and information, visit www.evergreensg.com. Media Contact Caroline Jones Marketing for Evergreen 1 9706234888 [email protected] SOURCE Evergreen