Duty Manager-Front Office

Job Description

Key Responsibilities

• Supervise, coach and support the Front Office team to deliver exceptional guest service.
• Lead daily Front Office operations, ensuring service standards and procedures are consistently met.
• Handle guest enquiries, requests and complaints professionally, ensuring timely resolution.
• Communicate hotel updates, policies and procedures effectively to the team.
• Conduct team briefings and departmental meetings to maintain service excellence.
• Work operational shifts within the Front Office as required.
• Assist with reservations and maximise room revenue through effective inventory management.
• Ensure daily revenue reconciliation and accurate completion of Front Office financial procedures.
• Assist with roster preparation to achieve operational requirements within labour budgets.
• Support recruitment, onboarding, training and performance development of team members.
• Foster a positive, collaborative and high-performing team culture.
• Maintain effective communication with all hotel departments to ensure seamless guest experiences.
• Ensure compliance with privacy, health and safety, and company policies.
• Monitor Front Office equipment and report maintenance requirements promptly.
• Participate in ongoing training and contribute to continuous improvement initiatives.

Qualifications

• Diploma in Hospitality Management, Business Administration preferred.
• Minimum of 3 years of relevant experience in the hotel industry.
• The ability to work a flexible 24/7  roster.
• Possess a strong background in Front Office procedures and Opera PMS
• Strong working knowledge of Microsoft Outlook and Microsoft Office.
• Excellent communication and people skills

Additional Information

Benefits/ What's in it for you?

• ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
• Complimentary Duty Meal
• Mental health and well-being support initiatives, including Access to our Employee Assistance Program.

If you are passionate about the hospitality industry, meet the above criteria, and are eager to contribute to an evolving hotel, we want to hear from you!

The Sydney Boulevard Hotel is an unbranded property Managed by Accor.

Only candidates who have work rights will be considered.
Must have a valid NSW RSA. 
Must be willing to undergo a police check.