Franchise Operations Coordinator

Job Description

• Provide administrative support to the franchise team, including scheduling meetings, preparing reports, and maintaining records.
• Coordinate franchise onboarding, compliance tracking, and communication between franchisees and the corporate office.
• Coordinate all Franchise materials and organization in the Franchise Portal
• Coordinate the processing of all vendor invoices and tracking payment issues/delays
• Assist in managing financial administration, such as processing invoices, reconciling accounts, managing budgets, and tracking expenses.
• Maintain and organize confidential financial and franchise documentation, ensuring accuracy and accessibility.
• Character Mascot Management (SSC & TT) Lead contact for Mascot Management Companies
• Coordinate the shipping and cleaning of all Mascots around the world
• Support internal audits, help prepare financial statements, and assist with regulatory compliance requirements.
• Respond to franchisee inquiries regarding administrative and financial matters, providing timely and professional assistance.

Qualifications

• Post-secondary education in business administration, accounting, or a related field.
• Strong organizational and communication skills.
• Experience with accounting software and Microsoft Office Suite, including CoPilot and AI administration tools
• Ability to manage multiple priorities and work collaboratively in a team environment.
• Attention to detail and a high level of confidentiality.

Additional Information

What We Offer 

Working at WildBrain is more than a job — it’s the opportunity to join forces with extraordinary, insightful and imaginative people who will recognize your talents and encourage your professional growth and development in a work environment that promotes creativity and individuality.

Total Rewards 

At WildBrain, we strive for equitable and consistent pay practices within a robust total rewards framework. Compensation may vary within the same role based on experience, performance, specialized expertise, and overall impact.   

Compensation: $55,000 - $65,000 CAD / USD. Base salary is part of a total rewards package.

Our Hiring Process  

• Initial virtual screening with our Talent Acquisition team  
• Interview with the hiring manager (virtual or in person, TBD)  
• Interview with 2–3 key business partners (virtual or in person, TBD)  
• Role-specific assessment, where applicable  

  AI in Our Hiring Process  

We use artificial intelligence (AI) to support and enhance the recruitment experience—for example, by organizing applications or surfacing relevant qualifications. AI is never used to make hiring decisions. All decisions are made by our hiring managers and recruitment professionals. AI tools used in our recruitment process are subject to rigorous privacy, security, and risk assessments and are applied in alignment with WildBrain’s Inclusive Hiring framework. We believe technology should enhance human judgment, not replace it.   

Our Commitment  

Diversity and Inclusion are in our DNA. As a global leader in kids and family entertainment, we strive to reflect and honour the diversity of our audiences around the world. We believe that creating diverse and inclusive content & brands begins with fostering a culture of belonging at WildBrain. To us, a culture of belonging is one where we celebrate and welcome the diversity of all employees, stakeholders, and external partners and strive to create an environment where every individual feels valued, respected, and brings their authentic self to work.

We demonstrate our commitment to this by striving to provide a supportive work environment and a corporate culture that welcomes and encourages equal opportunities for all employees. We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve listed here, we encourage you to please still consider applying. We strongly believe that diverse experience, transferable skills, and passion are key! WildBrain accommodates people with disabilities throughout the recruitment and selection process. Applicants are encouraged to make their needs known in advance if accommodation is required.

About WildBrain

At WildBrain, we build and grow beloved family brands through exceptional entertainment experiences. Home to franchises such as Strawberry Shortcake, Teletubbies, Yo Gabba Gabba!, Inspector Gadget and Degrassi, we are a global leader in franchise management—bringing stories to life through content production, audience reach and consumer products. Our award-winning studio has partnered with top global platforms such as Apple TV, Netflix and the BBC, producing acclaimed series such as The Snoopy Show, Strawberry Shortcake: Berry in the Big City, Teletubbies (2015), Yo Gabba GabbaLand! and Finding Her Edge. The WildBrain Network, offering more than 1,000 channels across YouTube, FAST and AVOD, delivers premium-quality content to today’s kids and families wherever they’re watching—connecting advertisers to audiences at scale through brand-safe media solutions. WildBrain CPLG, our global licensing and consumer products arm, represents our own and partner brands across major territories worldwide. Headquartered in Toronto, WildBrain trades on the Toronto Stock Exchange (TSX: WILD). Visit us at wildbrain.com. 

Attention: We have been made aware of individuals and recruitment agencies falsely claiming to represent WildBrain and offering employment opportunities on our behalf.

All legitimate opportunities are managed through our internal Talent Acquisition team and verified partners, and are posted on our official careers page and LinkedIn. If you are unsure about the legitimacy of any outreach, please verify by contacting us directly.

Compensation: 55000 to 65000 (CAD) (YEARLY)