Relationship Officer - Deposit Mobilization
About the job
- A bachelor's degree in business administration, marketing, finance, banking, or a related field.
- At least 3 years of experience in deposit mobilization, relationship management, or business development in a financial institution such as a microfinance institution, SACCO, or bank.
- A proven track record of meeting and exceeding sales or target goals.
- Strong interpersonal and networking skills.
- Excellent communication and presentation abilities.
- Negotiation and persuasive selling skills.
- A customer-centric mindset and problem-solving orientation.
- High integrity and commitment to ethical banking practices.
- Ability to work independently and as part of a team.
- Develop and implement strategies to attract new depositors and retain existing clients.
- Achieve monthly and annual deposit mobilization targets set by management.
- Promote savings, fixed deposit, and investment products to individuals, groups, SMEs, and institutions.
- Build lasting client relationships through proactive engagement and service.
- Conduct regular client visits, meetings, and financial education forums to increase awareness of products.
- Serve as the primary point of contact for key deposit clients and respond to queries in a timely manner.
- Identify and pursue new business opportunities within the assigned territory or portfolio.
- Develop partnerships with SACCOs, Chamas, schools, churches, and corporates to generate deposits.
- Organize and participate in marketing campaigns, community outreach programs, and product launches.
- Ensure deposit mobilization activities comply with company policies, CBK regulations, and AML/CFT requirements.
- Monitor client accounts for adherence to KYC, due diligence, and anti-fraud standards.
- Prepare accurate reports on deposit mobilization performance, pipeline clients, and market intelligence.
- Submit weekly, monthly, and quarterly reports on deposit mobilization activities and achievements.
- Track personal and branch targets and provide management with input on opportunities and challenges.
- Familiarity with digital financial services and innovative savings products.
About the company
Umba is a digital bank in Africa focused on Kenya and Nigeria. Its mobile app provides free checking, transfers, bill payments, and deposits, powered by a credit-led model that also offers salary advances, installment loans, SME financing, and payroll solutions for businesses. In Kenya, Umba became a licensed microfinance bank after acquiring Daraja Microfinance Bank, enabling full banking services like current accounts and savings, while serving customers through a network of 5,000+ agents. The company uses machine learning to assess credit risk, approve loans, and detect fraud, aiming to expand affordable, convenient digital banking and credit to individuals and SMEs across emerging markets.
Company Size
51-200
Company Stage
Debt Financing
Total Funding
$27.3M
Headquarters
San Francisco, California
Founded
2018
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Simplify's Take
What believers are saying
- April 2025 Star Strong debt funded Umba's loan book expansion without equity dilution.
- TechCabal reported sixfold revenue growth in 2024 and 19% monthly gains.
- Peach Cars' 24-hour car-finance partnership and six-hour online underwriting accelerate high-value loan origination.
What critics are saying
- FairMoney's 2024 $20 million acquisition talks expose Umba's weak standalone exit options.
- Umba's 2023 bridge round at $25 million signaled brutal down-round pressure and funding fragility.
- Loan-book losses or recessionary defaults can choke debt capital, forcing a shutdown or fire-sale.
What makes Umba unique
- Kenya's microfinance license gives Umba regulated deposit-taking distribution and secured lending access.
- Umba's 5,000-agent Kenyan network converts dealerships and field agents into customer acquisition channels.
- Vehicle financing and SME loans define Umba's credit-led model, not generic consumer banking.
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Benefits
- Remote Work Options