Service Stream

Integrated asset lifecycle services for utilities

Works Coordinator

Logistics & TransportationConfirmed live in the last 24 hours

Part-timeMelbourne VIC, AustraliaNo salary listedIn-person

About the Job

Requirements

At least 12 months of experience in a customer service, scheduling, or technical support role is essential.
Competency in Microsoft Office, including Word, Excel, and Outlook, is essential.
Strong organisational and administration skills are required.
High attention to detail is required.

Responsibilities

Coordinate and drive field staff productivity to ensure work orders are handled end-to-end and completed within regulatory time frames.
Manage workforce scheduling, triage, planning, and allocation using Excel and other relevant systems.
Work rotating shifts from 7:30 a.m. to 4:30 p.m. to manage inbound customer calls using client systems.
Conduct outbound scripted calls with customers to obtain explicit informed consent, and coordinate calls with building managers to arrange technician access.
Identify and consolidate client data to plan and allocate work orders.
Maintain field resource leave requests to ensure adequate resourcing.
Work efficiently with Service Stream and client systems and databases.
Ensure work complies with contractual quality and safety requirements, company standards, and customer expectations.
Undertake other duties as requested by the Scheduling and Performance Manager.
Resolve problems and ensure compliance with client expectations.

Desired Qualifications

Basic technical knowledge of electrical metering work is advantageous.

Primary Location

VIC - Melbourne - 655 Collins St

Job Description Summary

Service Stream’s Utilities division are currently seeking a Works Coordinator to join our growing team in Advanced Metering.

About the Role

The purpose of this position is to ensure all aspects of work orders across multiple contracts are scheduled, attended and completed at the end of each business day. Ensuring compliance with client, retailer, and AEMO requirements. The role provides day-to-day scheduling, allocation, support and coordination with customers and field teams, contributing to a high standard of work, service quality, and continuous improvement.

Nature of position: Casual / Part-time

Location: Melbourne VIC

Reporting Line: Scheduling & Performance Manager

Key Responsibilities

Coordinate and drive field staff productivity to ensure all work orders are handled end-to-end and within regulatory time frames
Facilitate and manage all aspects of workforce scheduling, triage, planning and allocation using Excel and other relevant systems
Available on a rotating shift (7:30am–4:30pm) to manage inbound customer calls using client systems
Conduct outbound scripted calls with customers to obtain explicit informed consent, and coordinate calls with building managers to arrange technician access
Identify and consolidate data from the client in order to plan and allocate work orders
Maintain field resource leave requests to ensure adequate resourcing
Working efficiently with Service Stream and client systems and databases
Ensure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the customer
Undertake and complete any other duties as requested by the Scheduling & Performance Manager
Strong focus on problem solving, compliance and servicing the client’s expectations

Skills and Experience

Minimum 12 months in a Customer Service, Scheduling or Technical Support role is essential
Competencies in MS Office suite: Word, Excel, Outlook is essential
Basic technical knowledge of Electrical Metering work is an advantage
Excellent organisational and administration skills
High level attention to detail

Department

Field Services

How to Apply

If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.

About the Company

Service Stream

Integrated asset lifecycle services for utilities

Service Stream delivers end-to-end asset life-cycle services for utility and telecommunications networks across Australia, covering design, construction, operation, and maintenance of infrastructure in electricity, gas, water, renewables, telecoms, roads, rail, and ITS. It uses a technology-agnostic approach and a national team of 5,000+ employees and 3,000+ skilled contractors to manage assets from cradle to grave. Its differentiator is scale and integrated delivery across multiple sectors, enabling seamless, end-to-end projects for asset owners, operators, and regulators. Its goal is to keep communities connected by ensuring reliable, well-managed essential network services through comprehensive asset life-cycle management.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Melbourne VIC, Australia
Founded: Not listed

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