Unit Secretary

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Essential Functions

The  Unit Secretary provides frontline administrative and receptionist support for the nursing unit. Initiates, maintains, and closes electronic medical records; manages phones and visitor inquiries; supports communication among patients, families, physicians, and staff; and performs non-clinical patient service tasks to ensure smooth unit operations and an excellent customer experience.

Essential Functions

• Greet and assist visitors promptly; provide directions and answer routine questions.

• Initiate the medical record at admission; maintain documentation during the stay; close the record at discharge within the EMR.

• Initiate and follow up on physicians’ orders as directed by unit procedures.

• Serve as unit receptionist: manage incoming/outgoing calls and provide visitor information.

• Facilitate frequent communication with unit personnel, physicians, ancillary departments, patients, and families to exchange information.

• Provide non-clinical patient support (e.g., respond to call lights, fulfill requests for non-care items, accompany patients to appointments, assist in the café as assigned).

• Perform other duties as assigned.

Qualifications

A Unit Secretary that excels in this role demonstrates professional, courteous, and helpful service in all interactions. Protects patient privacy and confidentiality in all communications and record handling. Prioritizes multiple tasks in a fast-paced environment and escalates concerns appropriately.

Knowledge, Skills & Abilities

Education: High school diploma required; two years of college-level education preferred.

Experience: Prior hospital experience preferred.

What We Offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Comprehensive medical, dental, and vision plans, plus flexible-spending and health savings accounts

• Competitive paid time off and extended illness bank package for full-time employees

• Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage

• Tuition reimbursement, loan assistance, and 401(k) matching

• Employee assistance program including mental, physical, and financial wellness

• Professional development and growth opportunities

EEOC Statement

“We are an Equal Opportunity Employer. We are committed to Equal Employment Opportunity for all applicants and employees and comply with all applicable laws prohibiting discrimination and harassment in employment."