A bachelor's degree in human resources, business, or a related field, or equivalent education and/or work experience.
At least 10 years of human resources experience in HR operations, shared services, or employee services corporate environments.
At least 2 years of people leadership experience.
Demonstrated experience with employee lifecycle processes.
Demonstrated knowledge of applicable legislation and regulatory guidelines and their impact on HR and other business processes.
Demonstrated knowledge and application of HR operational policies, procedures, and practices.
Demonstrated skills in independent decision-making, influencing, negotiating, analytical and creative problem-solving, sound business judgment, and achieving results.
Demonstrated success developing, implementing, measuring, and improving effective programs in an HR functional area.
Demonstrated success leading teams to achieve business goals and objectives.
Working knowledge of an applicant tracking system (ATS).
Working knowledge of recruiting platforms, technologies, and networking tools.
Demonstrated relationship management skills, including establishing credibility and partnering with leaders to identify talent gaps, needs, risks, and action plans.
Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts.
Demonstrated personal leadership, interpersonal, organizational, administrative, and communication skills.
Demonstrated continuous improvement in areas of responsibility.
Proficiency in Microsoft Office.
Availability to travel domestically and internationally less than 10%.
Responsibilities
Design, implement, and evolve the 1HR model, defining roles, responsibilities, and handoffs between Shared Services, HR Business Partners, and Centers of Excellence in partnership with HR leadership.
Serve as a strategic partner to HR leadership, HR Business Partners, and Centers of Excellence leaders, translating business and functional needs into scalable employee service solutions.
Drive change management for new HR processes, systems, and service delivery approaches across TMCA.
Contribute to long-term HR strategy by identifying opportunities to improve efficiency, consistency, compliance, and employee experience.
Implement and manage a tiered HR support model.
Define and provide insights on employee services satisfaction metrics, including responsiveness and first-contact resolution.
Develop and maintain HR knowledge articles, frequently asked questions, and process guides.
Partner with HR Systems to expand employee and manager self-service.
Reduce reliance on manual support through documentation and automation.
Manage operational performance of HR vendors as assigned.
Facilitate negotiations and execute contracts with external vendors in collaboration with internal and external legal resources, as applicable.
Own administration and continuous optimization of HR information system (HRIS) platforms, ensuring data accuracy, system integrity, real-time activity tracking, and actionable management reports.
Develop, analyze, and maintain regular and accurate recruitment data extracts and reports, and provide executive summaries to support decision-making using available business tools.
Facilitate training on HR practices, compliance, and employment law as applicable.
Ensure compliance with legal and regulatory requirements throughout the recruitment process.
Consult with and advise managers and others on HR business processes as applicable.
Provide consultative, administrative, and technical guidance in developing and implementing HR programs as applicable.
Identify, develop, recommend, implement, and update methods and materials to improve HR programs and communication.
Monitor and report to management on human resource trends, best practices, and legislative issues and changes.
Build and lead a team of committed and capable employees.
Plan, assign, resource, and integrate team work appropriately.
Lead and implement continuous improvement and own the team's output.
Ensure team members fulfill functional and general employee accountabilities.
Provide managerial leadership through two-way team working, fair treatment of direct reports, context setting, planning, task assignment, ongoing performance management, coaching, selection, orientation, de-selection, and dismissal.
Desired Qualifications
At least 4 years of experience with shared services or employee services in global HR operations.
Demonstrated experience supporting a diverse employee base across multiple domestic and international locations in a best-in-class environment.
Demonstrated success with human resources functional accountability in a global, high-growth engineering services organization or industry served by the company.
Experience in a foreign-owned business, preferably Japanese-owned.
Experience with Requisite Organization principles.
SPHR, SHRM-SCP, PHR, SHRM-CP, or GPHR.
Employee Services HR Manager (MA26046)
TMEIC Corporation Americas · Houston, United States (Hybrid) · Full-time · Posted 2026-06-17
Workplace: hybrid
Department: Human Resources (3030000)
Description
General Role Description
Develop and lead an employee services function delivering consistent, compliant, and scalable services, while enabling HR Business Partnership and Centers of Excellence (COEs) to focus on strategic work to achieve the Company’s business goals and objectives
Role Accountabilities
· Design, implement, and evolve TMEIC’s 1HR model, ensuring clear roles, responsibilities, and hand offs between Shared Services, HR Business Partners, and COEs, in partnership with HR leadership
· Serve as a strategic partner to HRD, HRBPs and COE leaders, translating business and functional needs into scalable employee service solutions
· Drive change management efforts associated with new HR processes, systems, and service delivery approaches across TMCA
· Contribute to long term HR strategy by identifying opportunities to improve efficiency, consistency, compliance, and employee experience
· Implement and manage a tiered HR support model
· Define, and provide insights around employee services satisfaction metrics such as responsiveness, and first contact resolution
· Develop and maintain HR knowledge articles, FAQs, and process guides
· Partner with HR Systems to expand employee and manager self service
· Reduce dependency on manual support through documentation and automation
· Manage operational performance of HR vendors, as assigned
· Facilitate negotiations and execute contracts with external vendors, in collaboration with internal and external legal resources, as applicable
· Own the administration and continuous optimization of HRIS platforms, ensuring data accuracy, system integrity, real-time activity tracking, and delivery of actionable management reports
· Develop, analyze, and maintain regular and accurate recruitment data extracts and reports, and provide executive summary to support decision making, using available business tools
· Facilitate training regarding HR practices, compliance, and employment law as applicable
· Ensure compliance with legal and regulatory requirements throughout the recruitment process
· Consult with and advise managers, and others, as applicable on HR business process
· Provide consultative, administrative, and technical guidance in the development and implementation of HR programs, as applicable
· Identify, develop, recommend, implement and update methods and materials to improve HR programs and communication
· Monitor and report on human resource trends, best practices, and legislative issues and changes to management
General Employee Accountabilities
· Bring full effort to bear on tasks assigned by manager
· Give manager best advice
· Give earliest notice when work cannot be delivered as specified
· Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
· Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
· Comply with all Company policies, practices, and procedures and all regulations and laws
· Recommend viable improvements proactively
· Ensure effective utilization of business tools and processes
Manager Accountabilities
· Build and lead a team of committed and capable employees
· Plan for, appropriately assign, resource, and integrate the work of the team
· Lead, expect, and implement continuous improvement
· Own the output of the team
· Ensure team members fulfill functional and general employee accountabilities
· Exercise effective managerial leadership to include
· Two-way managerial team working
· Fair and just treatment of direct reports
· Context setting
· Planning
· Task assignment
· Ongoing performance management
· Coaching
· Selection and orientation
· De-selection and dismissal
Requirements
Minimum Qualifications
Bachelor’s degree in HR, business, or related field, or equivalent via education and/or work experience
10 years’ human resources experience in HR operations, shared services, or employee services corporate environments
2 years’ of people leadership experience
Demonstrated experience with employee lifecycle processes
Demonstrated knowledge of applicable legislation and regulatory guidelines, and their impact on HR and other business processes
Demonstrated knowledge and application of HR operational policies, procedures, and practices
Demonstrated passion for excellence and taking initiative
Demonstrated skills in independent decision-making, influencing, negotiating, and analytical and creative problem-solving; sound business judgment; and the drive to achieve results
Demonstrated success developing, implementing, measuring, and improving effective programs in an HR functional area
Demonstrated success leading teams to achieve business goals and objectives
Working knowledge of an ATS
Working knowledge of recruiting platforms, technologies, and networking tools
Demonstrated effective relationship management skills with demonstrated experience establishing credibility and partnering with leaders to identify talent gaps, needs, risk, and plans for actions
Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
Demonstrated continuous improvement in areas of responsibility
Proficiency in MS Office
Availability to travel, domestically and internationally, less than 10%
Preferred Qualifications
· 4 years’ experience with shared services or employee services in global HR operations
· Demonstrated experience supporting diverse employee base spanning multiple geographic locations, domestically and internationally, in best-in-class environment
· Demonstrated success in human resource functional accountability for global, high growth, engineering services organization or industry served by the Company
· Experience in a business with foreign ownership, preferably Japanese
· Experience with Requisite Organization principles
· SPHR, SHRM-SCP, PHR, SHRM-CP, or GPHR
Link to TMEIC Corporation Americas website
https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.