Software Implementation Specialist I @ FRONTSTEPS

FRONTSTEPS is the nation’s most comprehensive Community Management platform that simplifies how management companies and homeowner associations connect, operate, and optimize modern communities and management companies. With a focus on mobile-first technology and best-in-class user experiences, our platform makes it easy for community leaders to collaborate and drive prosperous communities and management companies.

At FRONTSTEPS, we know that we cannot build a community-focused platform without actively investing in our team. That’s why you’re here. Our internal FRONTSTEPS community is built upon talented people that get their hands dirty, engage in problem solving, and ultimately make our platform the most competitive service on the market.

POSITION OVERVIEW

The Software Implementation Specialist, aka. Solution Delivery Specialist I, is responsible for coordinating new product installations across the suite of products with focus on FRONTSTEPS Community and Payments. Working with multiple teams, functions, and customers, this critical role will ensure timelines of deliverables are completed on time and within scope.

ESSENTIAL FUNCTIONS

Consult with clients throughout implementation to ensure software is configured to meet their technical requirements
Manage multiple customer implementation projects from beginning to end
Assess the client’s exact needs and create a plan to deliver
Ensure teams are on task and deadlines are met
Manage conflicts and ensure problems are solved before the quality of the project is compromised
Provide reporting and status updates on projects
Report on key metrics, analyze and develop new processes that drive efficiencies and revenue
Ability to implement products through coordination of resources and collaboration with multiple teams
Other duties as assigned

SKILLS & QUALIFICATIONS

Bachelor’s degree or equivalent experience
3+ years in a SaaS implementation environment with a strong focus on Implementation
Knowledge of HOA/Community Management, Preferred
Knowledge of FRONTSTEPS suite of products a plus
Customer focused
Communication proficiency
Proficient in Excel
Detail oriented and highly organized
Effective planning and prioritizing
Technical aptitude
Adaptable to change
Strong investigative and problem‐solving skills
Time management
Ability to balance shifting priorities
Salesforce Knowledge preferred but not required

This position will remain open through May 10th, 2024.

Benefits include the following:

· Medical, Dental, and Vision

· Company sponsored Life Insurance

· Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance

· FSA/HSA

· Paid Time Off

· Sick Time

· Internet Reimbursement

· 401k match

FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.

ESSENTIAL FUNCTIONS

SKILLS & QUALIFICATIONS

6 month growth

1 year growth

2 year growth