Full-Time

Software Implementation Specialist I

Onsite

Updated on 5/17/2024

FRONTSTEPS

FRONTSTEPS

51-200 employees

Integrated association management platform with mobile app

Consumer Software
Real Estate
Data & Analytics

Entry

Denver, CO, USA

Required Skills
Communications
Salesforce
Excel/Numbers/Sheets
Requirements
  • Bachelor's degree or equivalent experience
  • 3+ years in a SaaS implementation environment with a strong focus on Implementation
  • Knowledge of HOA/Community Management, Preferred
  • Knowledge of FRONTSTEPS suite of products a plus
  • Customer focused
  • Communication proficiency
  • Proficient in Excel
  • Detail oriented and highly organized
  • Effective planning and prioritizing
  • Technical aptitude
  • Adaptable to change
  • Strong investigative and problem‐solving skills
  • Time management
  • Salesforce Knowledge preferred but not required
Responsibilities
  • Consult with clients throughout implementation to ensure software is configured to meet their technical requirements
  • Manage multiple customer implementation projects from beginning to end
  • Assess the client’s exact needs and create a plan to deliver
  • Ensure teams are on task and deadlines are met
  • Manage conflicts and ensure problems are solved before the quality of the project is compromised
  • Provide reporting and status updates on projects
  • Report on key metrics, analyze and develop new processes that drive efficiencies and revenue
  • Ability to implement products through coordination of resources and collaboration with multiple teams
  • Other duties as assigned

FRONTSTEPS provides a fully integrated association management platform, incorporating accounting, community management, portals, a mobile app, assessment payments, and security technologies. The product utilizes advanced technologies to streamline operations and enhance the homeowner experience.

Company Stage

Private

Total Funding

$12.6M

Headquarters

Denver, Colorado

Founded

2013

Growth & Insights
Headcount

6 month growth

7%

1 year growth

-3%

2 year growth

1%