All Accor

Global hotel management, franchising, loyalty program

Front Office Intern

Hotel Guest ServicesUpdated on Nov 9

Internship · Summer 2027Barcelona, Spain€3.46 /hrIn-person

About the Job

Requirements

Candidates must have the legal right to undertake an internship in Spain from the start date; visa or work-permit sponsorship is unavailable.
Candidates must be currently enrolled in a Hospitality School or Business School.
Candidates must have a strong command of Spanish and English.
Candidates must be available for at least six months, five days per week, and 40 hours per week.

Responsibilities

Learn to ensure a smooth and efficient guest experience at registration, during the stay, and at check-out.
Receive and process guest reservations accurately and efficiently while observing hotel operating policies and procedures.
Attend to incoming calls professionally and politely while striving to provide total customer satisfaction.
Ensure the highest level of customer satisfaction and service when welcoming guests to the hotel complex.
Ensure reservation details are accurate, including deposit information, billing and credit details, VIP and guest special requests, room rates, and guest information.
Follow procedures for guest transportation, luggage collection and storage, and guest confidentiality.
Keep equipment in good working order and use it only for its intended purpose.
Work with colleagues and management to meet department and hotel goals.
Ensure all required tasks are completed accurately and within the given time frames.

Desired Qualifications

French language ability is a plus.

Descripción del empleo

Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out.
Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation.
Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex.
Learn to ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information.
Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality.
Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
Work together with trust so that colleagues and management meet the goals of the department/Hotel.
Take responsibility to ensure all required tasks are completed accurately and within given time frames.

Requisitos

Eligibility (Spain): Candidates must have the legal right to undertake an internship in Spain from the start date. No visa/work permit sponsorship available.
Currently enrolled in a Hospitality School or a Business School.
Strong social and communication skills to build valued relationships.
Proactive, enthusiastic, and detail-oriented.
Excellent command of Spanish and English; French is a plus.
Eager to learn (no prior specialization required).
Available for at least 6 months, 5 days/week, 40 hours/week.
Available from June/July 2027.

Información adicional

¿Qué ofrecemos?

Study allowance of 600 euros per month.
One meal per day.
A dynamic internship where you will experience the entire Sales department.
Working in a hotel (chain) with a lot of opportunities.
Excellent opportunities for internal training and schooling during the internship.
Excellent opportunities for international career development after the internship.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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