Domino's

Global pizza delivery and franchise network

General Manager

Business & StrategyConfirmed live in the last 24 hours

Full-timeDurham, NC, USANo salary listedIn-person

About the Job

Requirements

Ability to read and understand a profit and loss ledger.
Ability to speak and write clearly and understand how to use a computer-based order entry system.
Ability to resolve disputes and ensure dissatisfied customers are encouraged to return.
Must maintain grooming, uniform, and appearance according to company standards.
Must ensure delivery vehicles pass mechanical and visual inspections.

Responsibilities

Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
Make end-of-night bank deposits when closing.
Complete nightly product inventory counts when closing.
Ensure the store is properly set up and ready to receive orders at opening.
Maintain a sense of urgency for every order.
Ensure the store operates according to Domino's Operation Evaluation Review standards.
Oversee total store operations.
Communicate with managers and staff about matters that affect business operations.
Calculate product and ingredient needs for bi-weekly commissary and beverage deliveries.
Train the General Manager in Training on all aspects of store operations.
Maintain staffing levels that match business needs throughout the day.
Create and maintain employee schedules based on labor needs.
Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
Route delivery drivers to maximize customer service while meeting company standards for on-time delivery.
Promote pizza products, specials, and promotions.
Receive cross-training in product and ingredient preparation, opening and closing procedures, operating the pizza oven, and properly boxing products for delivery or carryout.
Provide quality customer service to internal and external customers by phone and in person.
Contribute to and promote an atmosphere of teamwork and energy.

Job Description

GM Job Description
- Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
- When closing, responsible for end of the night bank deposits
- When closing, responsible for doing a nightly product inventory count
- When opening, ensure the store is set up properly and ready to receive orders upon time of open
- Foster and project a sense of urgency with each and every order
- Ensure the store is running according to Domino’s Operation Evaluation Review standards
- Oversee total store operations
- Communicate with other managers and staff regarding any aspect that impacts business operations
- Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
- Actively training the GMIT on all aspects of store operations
- Maintain staffing levels that mirror the needs of business at any point of the day
- Creating and maintaining an employee schedule based upon labor needs
- Collect money and signed credit card receipts from delivery drivers at the end of their shift
- Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
- Ensure vehicle used for delivery pass inspection, both mechanically and visually
- Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
- Ability to read and understand P&L ledger
- Uphold Dominos standards of grooming, uniform, and appearance
- Promote pizza products, specials, and promotions
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and
properly box products for delivery or carryout
- Provide quality customer service to internal and external customers both over the phone and in person
- Ability to speak and write clearly and comprehension of using a computer based order entry system
- Contribute to and promote an atmosphere of teamwork, energy, and fun

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

About the Company

Domino's

Global pizza delivery and franchise network

Domino’s delivers pizza and related items worldwide through a network of franchise stores. Customers place orders online, via app, or in-store; store teams prepare the pizzas and drivers deliver them or customers pick up, with a focus on speed and consistency. Its global franchise system provides broad reach, standardized service, and a strong brand, along with community involvement. Its goal is to be the leading pizza company by delivering great-tasting pizzas quickly and expanding its global footprint while supporting franchisees and communities.

Company size: 10,001+
Company stage: IPO
Headquarters: United Kingdom
Founded: 1960

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