Domestic Operations Agent

Job Description

Summary Description:

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON Department 

Tasks and Duties:

• Ensure smooth and timely freight process flow 

• Ensure accurate and timely data entry into our operational system 

• Track and trace Transcon files and reporting 

• Use export Transcon Workflow on daily basis 

• Ensure accurate and timely client and vendors billing

• Ensure delivery of freight and timely clearance when applicable 

• Interact with our customers in arranging their Transcon shipments, meeting customer service standards

• Contribute to maintain good relationships with suppliers  

• Meet compliance at all times to regulations internal and external in accordance with government regulations

• Understand department process flow, and looking for best practices to improve operational efficiency and productivity 

• Ensure all customers' standard operating procedures are in place and updated in the DLSOPs 

• Meet KPI standards in accordance with the Company’s procedures  

• Network communications, timely responses to emails and requests (internal and external) 

• Escalation of problems to management when necessary 

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride

• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Qualifications

Knowledge:

• Expeditors’ Company Policies and Procedures 

• Basic local regulatory knowledge for compliance 

• Global Logistics Industry knowledge 

• Hazardous materials certification (preferred) 

Skills: 

• Proactive, strong organizational skills. 

• Good computer skills (Excel, Word) 

• Fluent in English 

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results 

Behaviors: 

• Positive and willing to help attitude 

Additional Information

Expected Salary: $26-$29/hour

Eligible for bonus

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

Compensation: 26 to 29 (USD) (HOURLY)